Residential Garage Door Technician

RESIDENTIAL GARAGE DOOR TECHNICIAN ROLE SUMMARY

The Residential Garage Door Technician helps homeowners feel safe, informed, and taken care of when their garage door is not working right. Your job is to diagnose the problem accurately, recommend the right fix, complete quality work, and leave every customer with confidence in the result. You are a trusted part of the team, known for quality workmanship, honest recommendations, and consistent follow-through. Built on integrity, accountability, and ethics - and the discipline to live it on every call.

ABOUT GARAGE DOOR GRUNTS

Garage Door Grunts is a veteran-owned, local garage door company built on integrity, discipline, trust, and service after serving. We are based in the West Valley and serve the greater Phoenix metro , a great support team, and a 4.9-star reputation across 550 Google reviews. We take pride in doing the job right, communicating honestly, and helping homeowners feel safe and confident in their homes. When you join our team, you become part of a dependable, quality-focused company where your skill, professionalism, and follow-through matter every day. Integrity, accountability, and ethics are a must for this

OBJECTIVES

• Diagnose garage door and opener issues accurately through careful inspection, testing, and troubleshooting
• Repair and replace worn or failed components, including springs, cables, rollers, tracks, panels, hinges, sensors, and openers
• Ensure every completed job meets company standards for safety, reliability, function, and appearance
• Educate homeowners clearly and honestly about the condition of their garage door system, available repair or replacement options, and recommended maintenance
• Present and enroll homeowners in the Grunt Guard Security Plan when it benefits the customer
• Provide a professional, calm, and respectful customer experience on every call
• Maintain an organized, clean, and well-stocked service vehicle, including proper care of tools, parts, and company equipment
• Complete service documentation, invoices, photos, estimates, and customer notes accurately and on time through HouseCall Pro
• Follow all company procedures, safety standards, and manufacturer specifications while working in residential environments
• Identify opportunities to improve system performance, extend equipment life, and recommend appropriate upgrades when beneficial to the homeowner
• Collaborate with dispatch, leadership, and teammates to support scheduling efficiency, customer satisfaction, and continuous improvement

COMPETENCIES

• Ability to accurately diagnose mechanical and electrical issues and determine the correct repair approach
• Comfort working with openers, sensors, wall controls, remotes, and basic low-voltage wiring
• Strong focus on accuracy, safety, alignment, balance, tension, and clean final presentation
• Ability to explain technical issues in a clear, patient, and trustworthy way without pressuring the customer
• Consistently arrives prepared, completes work as promised, and communicates clearly when circumstances change
• Understands and respects the risks associated with springs, cables, heavy doors, tools, ladders, and moving mechanical systems
• Able to lift and move heavy materials, work in varied positions, and perform hands-on service work throughout the day
• Maintains a clean appearance, organized workspace, honest recommendations, and respect for the customer's home
• Ability to record job details, parts used, recommendations, estimates, and customer approvals clearly and accurately
• Works well with dispatch, managers, and other technicians by sharing updates, asking questions, and supporting company standards

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent (GED) required
• 3 years of dedicated residential garage door service experience required
• Comfortable presenting repair options and earning the customer's decision in the home
• Commercial garage door and dock experience helpful but not required
• Applicants must be centrally located or located in the West Valley
• Valid Arizona driver's license and clean driving record
• Ability to pass a background check and pre-employment drug screen

PHYSICAL REQUIREMENTS

• Requires the ability to sit, stand, walk, use hands and fingers, reach, talk, hear, climb, stoop, kneel, or crouch
• Willingness to be on rotational on-call coverage
• Ability to work overtime including occasional weekends
• Requires ability to occasionally lift up to 75 lbs
• Position requires daily travel to and from residential field sites throughout the West Valley

COMPENSATION

• Guaranteed weekly pay floor on every scheduled week of work
• Weekly and monthly performance bonuses included as part of the company compensation plan
• Structured onboarding compensation during your first two weeks
• Realistic first-year earnings of $75,000–$120,000 for experienced technicians, with no cap on commissions
• Weekly pay

BENEFITS

• Medical Stipend included for private coverage assistance
• Paid Holidays
• PTO Program
• Company Vehicle and Gas Card Provided
• Tool Purchasing Plan available
• Potential Professional Training and Development Opportunities
• Defined West, Northwest, Northern, and East Valley territory with steady, dispatched lead flow.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Garage Door Grunts recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

If this position caught your eye and you can't apply through really for any reason, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to requestinfo@garagedoorgrunts.com.

Pay: $75,000.00 - $120,000.00 per year

Benefits:

• Company truck
• Fuel card
• Health insurance
• Paid time off
• Referral program

Application Question(s):

• Do you have a clean driving record?
• On a scale of 1–10, how comfortable are you presenting repair or upgrade options to a homeowner and earning their decision in the home?
• Briefly describe the most complex spring or install job you've completed in the last 12 months.

Experience:

• Service and Repair: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Work Location: On the road

Salary : $75,000 - $120,000