Client Advisor

COMPANY DESCRIPTION

Founded in Copenhagen, GANNI is a Danish fashion house led by Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. GANNI embodies a vision of self-expression and empowers individuals to feel their most confident. The brand has grown into a community of progressive-minded change-makers, defining the GANNI Girl and a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 prestigious retailers and operates 70 stores worldwide. As a certified B-Corp, GANNI is committed to progress and transparency through initiatives like the Fabrics of the Future program and annual Responsibility Report.

ROLE DECRIPTION

This is a part-time on-site role for a Client Advisor at our Manhasset location. As a Client Advisor you will be responsible for managing client relations, ensuring customer satisfaction, providing excellent customer service, and handling communications. Daily tasks include assisting clients with their fashion needs, building long-term relationships, addressing client inquiries, offering product advice, and maintaining high service standards to ensure a positive shopping experience. You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community. You will be a part of a store team motivated to achieve KPI targets and creating a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn.

KEY RESPONSIBILITIES

• Achieve budgets and KPI targets
• Be able to provide Weekly and Monthly store, product and business reporting
• Ensure exceptional client experiences
• Deliver outstanding styling sessions
• Establish loyalty within the community
• Foster client outreach program to drive footfall to the store
• Strive to reach KPI targets and support maintaining a KPI-driven environment.
• Drive in-store shopping events through your client database and establish a program to foster client relationships.
• Secure all sales
• Support and motivate teams to meet individual performances. 
• Support onboarding of client advisors
• Ensuring grooming and behaviour of staff members is professional and inspirational at all times’
• Ensure store front and BOH are presentable, organised and easy to navigate at all time
• Ensure and support team with weekly stocktake and shrinkage results
• Maintain VM guidelines ensure GANNI standards are met
• Shared responsibility for all operational and commercial activities, including: handling deliveries, RTW, sale implementation, till procedure, returns processing, claims processing, omnichannel procedures (fx. BOPIS, EA, BOSFS)
• Regular communication and reporting to reporting manager
• Leading by example; follow up on the GANNI standards and selling procedure

PROFESSIONAL QUALIFICATIONS

• Background within a similar industry for at least 2 years
• Excellent Communication and Customer Service skills
• Ability to bring a client base from previous experiences
• Experience with sales and working within a results-driven and goal-oriented environment.
• Omnichannel and omnicommerce understanding
• Strong interpersonal and relationship-building skills
• Ability to work and thrive in a fast-paced retail environment

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).

The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!

GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team!

BE BOLD AND JOIN OUR GANNI COMMUNITY!

We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community.

OUR VISION & MISSION

Hack(ing) the fashion system

Evolving from a distinctive Scandinavian fashion brand, we are more than a way of dressing - we are a creative collective and diverse community of first movers, committed to environmental responsibility and progressive social activism, setting the tone for the next generation to follow.

www.ganni.com

Industry

• Retail Apparel and Fashion

Employment Type

Part-time