What are the responsibilities and job description for the Assistant General Manager - Video Game Lounge (PIT Airport) position at Gameway?
Are you outgoing, energetic, and passionate about leadership?
Do you love video games?
Do you want to join a company that’s revolutionizing airport entertainment?
.
Gameway is leveling up, and we’re looking for a full-time Assistant General Manager to help lead our Pittsburgh International Airport (PIT) location!
If you can build and lead a team of highly driven sales associates who love gaming as much as achieving their goals, apply now!
Job Duties/Responsibilities:
- Lead all daily operations of the Gameway lounge to ensure an exceptional guest experience.
- Drive sales performance by setting clear goals, tracking results, and implementing creative strategies to meet and exceed targets.
- Recruit, train, and inspire a high-performing team that delivers outstanding service and embodies Gameway’s fun, customer-first culture.
- Oversee employee scheduling and labor management to maintain optimal staffing levels.
- Ensure a clean, organized, and visually appealing lounge that reflects the Gameway brand.
- Monitor inventory levels and proactively order supplies to prevent shortages or overstocking.
- Maintain all gaming equipment and lounge technology in perfect working order; troubleshoot or escalate maintenance issues as needed.
- Coach team members through ongoing feedback, recognition, and performance evaluations.
- Ensure full compliance with all company policies, airport regulations, and safety standards.
- Cultivate a welcoming environment that encourages guests to relax, play, and return.
- Perform additional leadership and operational duties as assigned.
Minimum Qualifications:
- Three (3) years of experience as an Assistant General Manager or Supervisor in retail, hospitality, restaurant, or entertainment environments.
- Managed a minimum of five (5) direct reports, handling recruitment, performance management, and terminations.
- Fueled by a burning desire to grow and level up with the company.
- Passion for video games and gaming culture with knowledge of current gaming trends and technology.
- Proven ability to lead, motivate, and develop a high-performing team.
- Excellent communication, interpersonal, and conflict resolution skills.
- Energetic, positive, and adaptable personality that thrives under pressure.
- Strong sales acumen and ability to meet and exceed financial targets.
- High-level customer service with a commitment to creating memorable guest experiences.
- Ability to lift and maneuver up to 30 pounds.
* All candidates must be able to pass a background check for the required badging by that airport.
Preferred Qualifications:
- Associate’s or higher degree in business, hospitality, or related field preferred.
- Two (2) years of direct sales experience.
- Experience opening new company locations.
Compensation:
- Pay: $20.00 - $23.00/hr
Schedule:
- Full-time, 40 hours per week; weekday schedule varies according to the organization’s needs and lounge performance.
Benefits:
- Health, dental, vision, and short-term disability benefits
- Retirement benefits matching.
- Paid time off (PTO).
- Fun, inclusive, game-driven company culture.
- Autonomy to build your high-performing team.
- Growth opportunities within a rapidly expanding company.
About Us:
Gameway’s mission is to make airports more entertaining, and we’re doing it through something that over 50% of Americans already enjoy every day: playing video games! At Gameway (www.Gameway.gg), we’ve created first-class gaming lounges in airports across the U.S. Join us on our quest to transform travel into an unforgettable gaming experience!
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Why are you interested in this opportunity at Gameway?
- What kind of culture have you built with your teams in the past?
- Give me an example of a successful coaching moment you have had with a crew member.
- What is your availability to work?
- If offered the position, what pay are you expecting?
- Describe your previous/current video gaming experience.
- After completing a 6–12 month training period, would you also be willing to relocate (not a requirement for the position)?
Work Location: In person
Salary : $20 - $23