Senior Product Manager, Store Systems & Operations

As we continue to modernize and innovate in our retail operations, we are seeking an experienced Senior Product Manager, Store Systems & Operations to lead the strategy, development, and optimization of our store systems’ technology. In this role, you will own the platforms and tools that power our retail store operations, enabling store teams to deliver a seamless, efficient, and engaging customer experience. You will also play a key role in evaluating and managing technology needs for current and future initiatives in our trading card game (TCG) ventures. This position requires a proactive, hands-on mindset, with the curiosity and initiative to independently dig into complex details and drive both strategic and tactical outcomes. 

This position sits onsite 5 days a week in Grapevine, TX. 

Responsibilities: 

Product Ownership: 

• Lead the vision, roadmap, and execution for store systems technology, including POS, inventory management, store communications tools, and operational software. 
• Act as the primary business owner for any store-related technology needs tied to new initiatives, including upcoming TCG projects. 

Operational Excellence: 

• Partner with Store Operations, IT, and other stakeholders to streamline processes, reduce operational friction, and enable store teams to deliver exceptional service. 
• Ensure store systems are stable, efficient, and aligned with compliance, security, and corporate standards. 

Cross-Channel Integration: 

• Work with digital, merchandising, and supply chain teams to ensure store systems integrate effectively with ecommerce, order management, and fulfillment processes. 

Product Development & Enhancement: 

• Manage the product lifecycle for store technology—from requirements gathering and prioritization to testing, launch, and post-release optimization. 
• Collaborate with engineering, UX, and vendor partners to deliver reliable, user-friendly tools for store associates. 

Data-Driven Decisions: 

• Leverage operational data, store feedback, and performance metrics to identify improvement opportunities and measure success of system changes. 
• Lead pilot programs, gather user feedback, and iterate quickly on solutions. 

Market & Technology Awareness: 

• Stay current with retail technology trends, POS innovations, and operational best practices to inform strategic decisions. 
• Evaluate new solutions and vendors that could enhance store operations or support TCG-related initiatives. 

AI & Technology Enablement:

• Champion the adoption of AI-powered tools and workflows to increase team efficiency, accelerate product delivery, and improve store associate and customer experiences.
• Identify and evaluate AI and automation opportunities across store operations, support tooling, and product workflows.

Required Skills & Qualifications: 

• Bachelor’s degree in business, Information Systems, Computer Science, or equivalent professional experience. 
• 5 years of product management or related experience in retail store systems, POS, or operational technology. 
• 4 years working with cloud technology solutions (e.g., AWS, Azure, Google Cloud) 
• Proven track record of managing technology products or platforms in a multi-store retail environment. 
• Strong understanding of store operations workflows and pain points.   
• Experience working with cross-functional teams including store operations, IT, merchandising, and supply chain. 
• Familiarity with Agile/Scrum methodologies and tools (e.g., JIRA, Confluence). 
• Analytical mindset with the ability to use data to make informed product decisions.   
• Excellent communication and stakeholder management skills. 
• Experience with vendor selection and management is a plus. 
• Experience defining or contributing to Site Reliability Engineering or operational reliability processes for store or large-scale distributed systems.
• Experience building or overseeing tools that support field teams, help desks, or store associates in diagnosing and resolving system issues.
• Demonstrated experience using leading AI tools to improve productivity, automate documentation, analyze data, or accelerate product work.
• Comfort evaluating AI-powered vendor solutions and distinguishing genuine capability from marketing claims.
• Passion for gaming, collectibles, or TCGs is highly preferred.