Trade Sales Consultant

Position Overview: 

The Trade Sales Consultant’s (TSC) primary duty is outside sales within their assigned market. The TSC is required to:

• Spend over 50% of their time at customer sites generating account growth with planned quality meetings, as well as prospecting to develop new business.
  
• Independently set their own work hours.
  

Responsibilities/Accountabilities:

• Achieving individual sales and customer satisfaction goals and objectives.
  
• Networking, lead and referral generation.
  
• Actively represent at company sponsored events, professional group’s invitations to discuss and/or present  products, trade association meetings and/or builder home shows.
  
• Generating sales by acquiring new customers while building loyalty within existing customer relationships.
  
• Responding to client concerns and applies independent decision making while striving for first-time resolution on all client problems/issues.
  
• Maintaining exceptional level of expertise of products/services relating to customers, as well as staying abreast of the competitive landscape.
  
• Striving to build strong customer relationships by engaging in a consultative sales approach to recommend the products, total solutions and consistent follow up that satisfy the needs of the customer.
  
• Ensuring quotes and orders are accurate following company sales procedure.
  
• Educating customers on manufacturer installation guidelines and measuring of openings to ensure accuracy of product ordering and applications.
  
• Leveraging other team members/departments to assist with specific product requirements.
  
• Thanking clients and encourage a continuing relationship by acting as their central point of contact.
  
• Understanding of and adherence to the Trade Selling Process in all aspects of sales related interactions.
  
• Collaborating with the Operations teams to ensure successful after sale service requirements and installations.
  
• Interacting with Account Receivable department to address any potential billing/payment issues of customer.
  
• Strong CRM systems tools capabilities leveraged to managed all customer interactions and proactively communicate to customers.
  
• Occasionally working variable, non-traditional hours and making themselves available for customers during evenings and weekends.
  

Skills/Knowledge:

• Able to develop partnerships with other businesses that serve the same customers
  
• Provide superb customer service and generate referrals from one customer to others
  
• Create a sense of trust and reliability with customers 
  
• Skilled at relating to a variety of customers- balances poise and integrity with a service mentality 
  
• Able to negotiate, build value and address objections towards closing a sale 
  
• Work collaboratively with team members and customers
  
• Enjoys working in fast-paced environment with a high sense of urgency
  
• Strong problem-solving skills 
  
• Energized by meeting and engaging new people, skilled networker 
  
• Demonstrates confidence balanced with humility 
  
• Tenacious, able to persevere through sales challenges and setbacks 
  
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available 
  
• Excellent influencer- can sell something new, shift paradigms, convey the value proposition
  
• Seeks out internal experts and utilizes their knowledge
  
• Able to accurately read, interpret and take-off blueprints
  
• Adaptable to changing processes and priorities
  
• Works well without close supervision but always keeps their manager informed. 
  
• Focused on details and follow through
  
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications