What are the responsibilities and job description for the Customer Service Representative position at Gallaway Safety & Supply?
Gallaway Safety & Supply
Job Description
Are you ready to join an exciting, growth-oriented team with a strong commitment to our customers?
About: Gallaway Safety & Supply is a leading distributor of Safety Equipment, Janitorial, Industrial and Packaging supplies to businesses throughout the U.S. We provide a unique, consultative approach to solving business needs and deliver exceptional value through response, innovation, and customer service.
Position: A Customer Service Representative (CSR) is responsible for responding to order requests from new and established customers. The CSR role is an important, customer facing role and responsible for protecting and building Gallaway’s reputation through positive customer experiences. Accurate data entry impacts success, and attention to detail and professional interpersonal skills are critical in this position. A successful candidate will proactively educate him/herself on Gallaway product offerings to maximize the experience for each customer.
Accountable for:
- Strong contribution to building the Gallaway reputation through positive customer experience
- Quality and readiness of Quote and Sales Order information
- Providing accurate information internally and externally
Responsibilities
- Process inquiries and orders from customers, while providing commercial and technical support
- Provide complete and timely documentation on each order for customers and Gallaway internal use
- Compare customer sales order requests to established customer records; alert customer or other departments as appropriate to deviations
- Manage customer expectations on product, delivery, and price. Regularly review backorder reports; alert Purchasing of backorder issues and partner with them to develop solutions and manage customer expectations
- Handle and route incoming calls and generic emails as appropriate
- Process returns per established protocols
- Intake and document customer issues and proactively resolve through established protocols or by other means, as approved by supervisor.
- Strong communication both internally and externally to provide exceptional service to customers
Requirements
- Outstanding interpersonal and communication skills
- Ability to appropriately handle sensitive financial information (e.g. credit card payments)
- Data Entry
- Commitment to continuous learning
- Excellent organizational skills
- Ability to perform in a dynamic environment
- Personal qualities of integrity, credibility, and dedication
- Knowledge of NetSuite, MS Office Suite, and Google apps is a plus but not required
Working Conditions: Primarily in an office environment.
Expected Hours of Work: This is a full-time position, and hours of work and days are Monday - Friday 8AM - 4:30PM.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $17