Dispatch & Administrative Support Admin.

We're hosting walk-in interviews exclusively on Tuesday 9/23 and Wednesday 9/24 from 3:30-6pm at 2159 Bering Dr, San Jose, CA 95131. This is a great opportunity to meet our team, learn more about the position, and have an on-the-spot interview. Bring your resume!

Dispatch & Administrative Support Admin.

Do you thrive in the fast-paced world of dispatching while also enjoying the satisfaction of keeping operations running smoothly behind the scenes? Are you a master organizer who can balance technician scheduling with accurate invoicing and accounts payable? If so, Gallaher Company is seeking a highly motivatedDispatch & Administrative Support Admin.to join our team!

Were not your average plumbing and HVAC company were a one-stop service solution for the multifamily industry, serving families both inside and outside our organization. In this role, youll be the vital link between our customers, technicians, and office operations. Youll support dispatch, while also supporting the office with invoicing, accounts payable, and other administrative tasks that keep the business moving.

This is your chance to join a team that lives by our core values: Unity, No Gossip, Winners Win, Relentless Servant Mentality, Integrity, and Extreme Accountability.

The Perks of Being Part of the Family

We believe in empowering our team members to reach their full potential. That's why we invest heavily in development. You'll have opportunities to attend workshops and trainings to stay ahead of the curve and develop your skill set. We empower our team members by fostering a culture of learning and advancement, with opportunities for internal promotions and skill-building initiatives. This commitment to Winners Win ensures our entire team has the tools and knowledge to succeed.

We offer a benefits package including medical, dental, vision, paid holidays, and a Financial Wellness Program to help you achieve your financial goals.

But the real benefits are the people and the positive, collaborative culture we've built!

Responsibilities

Dispatch & Customer Service

• Answer incoming customer calls with a professional and friendly demeanor
• Schedule and reschedule service appointments proactively
• Organize and manage calls on the dispatch board to ensure timely responses
• Dispatch technicians based on skills, availability, and location
• Maintain accurate records and resolve customer concerns promptly
• Track paused jobs and follow up for rescheduling

Invoicing & Accounts Payable

• Generate and process customer invoices in a timely and accurate manner
• Review work orders for completeness before billing
• Support Accounts Payable by coding, entering, and reconciling vendor invoices
• Assist with expense tracking and general bookkeeping tasks
• Collaborate with the office staff to ensure financial accuracy and compliance

Administrative Support

• Assist with general office tasks such as data entry, filing, and responding to emails
• Provide backup support to office staff as needed
• Participate in the on-call rotation schedule with other exempt staff members

Qualifications:

• Experience in a service industry environment within the last 5 years.
• General knowledge of plumbing and HVAC systems preferred.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficient in using computers and dispatching software.
• Ability to work independently and as part of a team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications will not be considered without a current Resume.