What are the responsibilities and job description for the Customer Service Representatice position at Gallagher Fluid Seals?
Description
Overall Purpose:
Through interaction with customers, provide answers to inquiries involving products or services GFS offers. Through this interaction, enhance the level of customer satisfaction and revenue generation for GFS.
Responsibilities
Overall Purpose:
Through interaction with customers, provide answers to inquiries involving products or services GFS offers. Through this interaction, enhance the level of customer satisfaction and revenue generation for GFS.
Responsibilities
- Primary customer contact for all customer related inquiries by telephone, electronically or in person in a prompt manner.
- Process customer requests, source/negotiate with supplier, quote the customer and complete contract review and PO acceptance.
- Enter orders through P21 following established procedures in the Order Entry Module.
- Manage all customer requests utilizing all available resources including Engineering, Quality, Purchasing, and Accounting.
- Monitor and maintain consignment inventory levels for consignment program, when applicable.
- Follow up, monitor and expedite customer orders. Assist purchasing with expediting supplier orders by communicating specific details.
- Provide back-up support when required per the back-up system posted on the Intranet. Assure all customers inquiries are handled in a timely manner.
- Notify management team of any changes likely to impact the company.
- Associates are responsible for following policies and procedures within the Quality and Environmental Management System according to established Training Matrix.
- Utilizing continuous improvement efforts by supporting management initiatives and providing suggestions within the continuous improvement program.
- Manage customer accounts through accurate record keeping. Update and maintain all pertinent customer information on P21 (ERP)
- Authorize overnight freight to rectify a customer issue when warranted.
- Provide customer requested samples based on potential for sale.
- All other duties as assigned.
- Previous customer service, inside sales or related working experience.
- Experience in a technical or distribution industry a plus
- ERP Experience, preferably P21
- CRM Experience, preferably SalesForce
- Strong writing, communication, and interpersonal skills
- Attention to detail and accuracy
- Experience working both independently and, in a team-oriented, collaborative environment.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Proven analytical and problem-solving abilities.
- Demonstrate and practice GFS core values.