What are the responsibilities and job description for the Sr. Client Manager position at Gallagher Benefit Services?
Overview
At Gallagher, we help businesses grow, communities thrive, and people prosper. As a Senior Client Manager in Employee Benefits, you’ll play a key role in delivering tailored solutions that make a real difference to our clients and their employees. You’ll join a team that values collaboration, innovation, and integrity, all while championing "The Gallagher Way."
How you'll make an impact
In this role, you’ll manage a portfolio of accounts, ensuring clients receive exceptional service and solutions that meet their unique needs. You’ll lead renewal processes, working closely with clients to deliver timely, high-quality outcomes. By building strong relationships with clients and internal teams, you’ll secure existing business and identify opportunities to expand services. Your work will directly contribute to client satisfaction, retention, and the growth of our business.
About You
- Experience managing client accounts in employee benefits or a related field.
- Strong communication skills to explain complex ideas simply and clearly.
- A proactive approach to solving problems and delivering results.
- The ability to build and maintain trusted relationships with clients and colleagues.
- A commitment to ethical practices and doing business the right way.
About You
Required:
- Bachelor's degree with 5 years client service and/or claims management experience -OR- High School degree/GED with 10 years client service and/or claims management experience.
- 1 years supervisory experience.
- Appropriate licensing as required.
Preferred:
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
Behaviors:
- Proficient in using technology as a tool to maximize productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.