What are the responsibilities and job description for the COBRA Administrator/Account Coordinator position at Gallagher Benefit Services?
Overview
The Employee Benefit Account Coordinator/COBRA Administrator supports our clients by providing exceptional service to their employees. The Account Coordinator will handle member inquiries, benefit questions, eligibility, COBRA administration, and other administrative service-related functions.
How you'll make an impact
- Support client retention by maintaining a positive image with clients and members.
- Assists in answering member inquiries through the Customer Care Center email inbox.
- Answer telephone calls from clients and employees regarding employee benefits.
- Manage all member eligibility (add/term/changes) with carriers and their enrollment portals.
- Perform administrative tasks as well as address member inquiries with all types of employee benefit programs, including group medical, dental, vision, life, disability, Health Savings Accounts, Flexible Spending Accounts, and Health Reimbursement Accounts.
- Assist members with navigating insurance carrier and TPA portals. Establish portal connections with new carriers.
- Enter accurate client information into agency management system and export data as needed.
- Provide COBRA Administration and produce COBRA letters to members as needed.
- Actively engage in learning; study industry trends. Seek out self-directed learning to increase industry knowledge.
About You
Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills.
Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.
Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.
#LI-AM3
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.