What are the responsibilities and job description for the Client Service Leader, Small Business position at Gallagher Benefit Services?
Overview
At Gallagher, we help businesses grow, communities thrive, and people prosper. As a Client Service Leader, you’ll play a key role in delivering exceptional service to clients while leading and mentoring a talented team. This is your opportunity to join a global leader in insurance, risk management, and consulting services, where your leadership and client-focused approach will make a real impact.
How you'll make an impact
In this role, you’ll lead the client service team to ensure seamless delivery of services and solutions that meet client needs. You’ll oversee the renewal process, guiding your team to achieve retention targets and deliver tailored coverage solutions. By fostering strong relationships with clients, vendors, and internal teams, you’ll drive business growth and champion Gallagher’s resources to maximize efficiency.
Your day-to-day responsibilities will include:
- Managing team workflows and ensuring accountability in client service delivery.
- Mentoring and developing team members through feedback and professional development initiatives.
- Supporting consultants in winning new business by participating in prospect meetings and communicating Gallagher’s value proposition.
- Encouraging cross-solving with clients to identify opportunities for additional services.
- Promoting ethical standards and upholding The Gallagher Way in all interactions.
About You
Required: Bachelor's degree and 5 years related experience required.
Here’s what you’ll bring to the role:
- A bachelor’s degree or equivalent experience in client coordination or claims management.
- Leadership skills to guide and mentor client service teams effectively.
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
We value inclusion and diversity
Click Here to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.