Subrogation Claims Trainee - INVEST Guidance

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

About the Program

Are you ready to take the first step into a meaningful, long-term career where every day offers the chance to learn, grow, and help others? The Emerging Talent INVEST Program – Guidance Pathway is designed for individuals with a passion for people, a sharp eye for detail, and a drive to build a rewarding career in the insurance industry.

Through this immersive 3-month program, you’ll gain hands-on experience handling subrogation claims while developing the foundational knowledge and professional skills needed to thrive in the world of liability claims. Whether you're coming from retail, customer service, or another industry entirely, this pathway offers a structured, supportive, and exciting entry point into one of the fastest-growing and most stable professions in the country.

Key Details:

Starting salary: $45,000 USD

Start date: January 2027

PTO black out: Due to the structured nature of the training program we will likely not be able to support any PTO requests for the first 8 weeks of the program.

How You'll Make An Impact

About the Role

The Emerging Talent INVEST Program – Guidance Pathway is an essential entry-level opportunity, specifically designed for individuals with some college, an associate degree, or 2 years of work experience who are eager to launch a career in liability.

This 3-month pathway focuses on training individuals to evaluate and resolve third-party auto claims involving damage to vehicles and other property, with an emphasis on clear communication, accuracy, and customer service.

Key Responsibilities

• Foundational Learning: Participate in structured training that includes classroom instruction, digital coursework, and live sessions focused on liability claim fundamentals, customer service, and systems navigation.
• Practice in the “Sandbox”: Build hands-on skills in a simulated environment that mirrors real claim situations—reviewing incident reports, writing contact notes, assessing liability, and evaluating damage in a controlled setting.
• Shadow Seasoned Examiners: Observe experienced liability adjusters handling simple claims such as auto property damage, slip-and-fall incidents, or low-severity third-party property damage to see best practices in action.
• Complete Core Milestones: Progress through development checkpoints to ensure understanding of core competencies, including liability determination, policy interpretation, and claims communication.
• Grow Through Collaboration: Engage in team meetings, mentorship check-ins, and peer discussions to gain exposure to different perspectives and support your professional development.
• Begin Claims Handling: Start processing a small number of automobile liability property damage claims —around Week 3 of the program. Caseload will gradually increase in volume as you build skill and confidence.
• Investigation and Liability Evaluation: Learn to conduct basic investigations by reviewing statements, photos, and police reports to determine fault and evaluate exposure under the policy.
• Customer Communication: Provide professional, courteous, and timely updates to claimants, clients, and service providers. Begin practicing effective communication that supports trust and transparency.
• Vendor Coordination: Coordinate with repair shops, rental providers, and appraisers to ensure timely resolution of automobile property damage claims.
• Coverage Review
• Documentation and Systems Use: Maintain organized and compliant claim files, accurately documenting all interactions and decisions in the claims management system.
• Compliance and Best Practices: Follow company protocols, policy guidelines, and claim best practices while applying what you’ve learned from training and coaching to real claim scenarios.
• Subrogation Identification: Learn to recognize potential subrogation opportunities and properly route files to the appropriate team for further handling.
  
  

About You

Education:

• High school diploma or GED equivalent is required.
• Some college, an associate’s degree or 2 years relevant work experience preferred.
  
  

Attributes:

• Positive, customer-focused mindset with a willingness to learn.
• Detail-oriented and dependable.
• Comfortable working independently and as part of a collaborative team.
• Commitment to personal growth and development within the claims profession.
  
  

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Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact
  
  

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)