What are the responsibilities and job description for the Workers Compensation Claims Supervisor - CT position at Gallagher Bassett?
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Role specifics:
Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.
Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.
About You
REQUIRED QUALIFICATIONS:
Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Role specifics:
- Claims Background: Workers compensation lost time claims with two years of claims supervisory
- Jurisdictions: CT
- Licenses: CT
- Location: This role is eligible for hybrid schedule
Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.
Promote Best Practices: Guide claims team to handle claims in accordance with GB’s Best Practices.
Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.
Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.
Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.
Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.
Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.
About You
REQUIRED QUALIFICATIONS:
- High School Diploma
- Minimum of 10 years related claims experience
- Appropriately licensed and/or certified in all states in which claims are being handled
- Knowledge of all team member related functions
- Bachelor's Degree
- 5 years of supervisory experience
Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Salary : $76,000 - $108,500