What are the responsibilities and job description for the Customer Service Representative position at Galaxy Fbo Holdings Llc?
Position Summary
The CSR is responsible for a full range of concierge services to clients, including but not limited to, arranging hotel reservations, rental car requests and reservations, processing in-flight catering requirements, and overseeing aircraft servicing requests.
Essential Duties and Responsibilities
- Serve as the first point of contact to clients by welcoming, assisting, and directing visitors.
- Qualify for and maintain Airport SIDA (where applicable) and valid driver's license.
- Ensure that appropriate actions are taken to resolve customers' problems and concerns.
- Answer phone calls in a professional courteous manner and processes request efficiently.
- Prepare and process invoices with accuracy.
- Utilize and maintain directories and reference materials.
- Greet aircraft upon arrival and departure to assist arriving passengers and crew members.
- Operate vehicles and golf carts.
- Maintain friendly demeanor and professional attire in accordance with current standards.
- Maintain a clean and orderly reception area, keep flightline free of FOD and safety hazards.
- Assist flight crew in with ramp-side services.
- Coordinate conference room scheduling and setup for various events and executive conferences.
- Communicate clearly and concisely using two-way radios to relay messages internally and externally.
- Restock supplies as needed.
- Accurately maintain valet parking areas and status boards.
- Ensure all passenger vehicles are thoroughly cleaned and prepared prior to pick-up.
- Actively participate in Galaxy FBO Safety Management System.
- Comply with all Galaxy Standard Operating Procedures (SOP's).
- Observe all safety, environmental and general housekeeping rules and policies.
- Complete and maintain all applicable required training.
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Ability to interact with professionalism and discretion with clientele.
- Ability to interpret a variety of instructions furnished in written or oral form.
- Ability to handle customer demands and crisis with poise.
- Ability to deliver an exceptional customer experience which is at the core of Galaxy's commitment to the Client.
- Ability to work in a team driven environment.
Experience and Education
- High school diploma or equivalent (GED)
- 1-3 years of customer service experience
- Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
- Valid driver's license.
- Experience using software programs such as TotalFBO and FlightBridge, preferred.
- Experience with flight scheduling/dispatching in part 91 or 135 operation, preferred.