What are the responsibilities and job description for the Catering Call Center Specialist position at Gala Corporation?
SUMMARY OF POSITION
The Catering Call Center Associate provides a friendly and upbeat experience for guests via telephone. This individual ensures guest satisfaction by listening to guest needs, answering questions, and by capturing important details to ensure a profitable and world class experience.
POSITION ACTIVITIES AND TASKS
• Identify service opportunities for every customer while capturing all pertinent details of the call
• Convert every inbound and/or outbound customer call from a proposal to a definite order to assist in increase restaurant profitability and customer visit
• Quote pricing on recommended catering menu and a-la-carte services to provide customers with estimated costs
• Attend to customer inquiries on initial call and provide follow-up calls when necessary to establish ongoing and future orders
• Handle "status" inquiries and promptly engage restaurant personnel regarding bookings and events as scheduled by customers
• Make courtesy calls to check on customer details and inquire on customer satisfaction
• Conduct outbound calls to establish new contacts and confirm status of quoted orders for current customers
KNOWLEDGE/SKILLS/ABILITIES/EDUCATION/EXPERIENCE
• Minimum of a High School diploma
• Previous customer service experience
• Demonstrated strong communication skills; both written and verbal
• Strong organziational skills
• Attention to detail
• Self-motivated and team oriented focus