Operations Analyst and Support Remote Augusta, Maine area

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Monitors and tracks operational projects across multiple business units to ensure timely completion and compliance with contractual requirements. Conducts data analysis, auditing, and reporting to identify trends, maintain accuracy, and provide actionable insights for leadership and clients. Collaborates with cross-functional teams and clients to research and resolve operational issues, implement process improvements, and support the development of standard operating procedures. Maintains confidentiality of sensitive information, adheres to security policies, and demonstrates expertise across a variety of operational processes.

Your role in our mission

• Strong attention to detail with the ability to maintain accuracy in documentation and data entry.
• Excellent written and verbal communication skills, with the ability to effectively communicate with internal and external stakeholders.
• Strong organizational, time management, and multitasking skills, with the ability to prioritize work and meet deadlines.
• Demonstrated analytical and problem-solving skills, including the ability to research issues, gather data, and present findings.
• Ability to work independently and collaboratively in a team environment while building positive working relationships.
  
  

What We're Looking For

• High school diploma or G.E.D. required
• Three or more years of experience in business process service delivery, preferably within an outsourcing environment
• Experience working in Medicaid or other health insurance environments
• Strong proficiency with personal computers and business software applications, including Microsoft Word, Excel, PowerPoint, Outlook, and Teams
  
  

What You Should Expect In This Role

• Remote work with occasional travel to the Augusta, Maine facility
• Standard work schedule of 8:00 AM – 5:00 PM EST, Monday through Friday, with limited flexibility as needed
• Direct exposure to leadership and key operational workflows
  
  

The pay range for this position is $43,800.00 - $62,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.