Complex Claims Manager - High Exposure

Are You Driven?® We Are.

We are a company of driven, enthusiastic and determined people. We celebrate achievement and success. We foster innovation, determination and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make on a daily basis. At GAINSCO, It is our people that set us apart.

If you are looking for a place where you can make a difference, perceive how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a champion with GAINSCO.

As a Complex Claims Manager in our High Exposure Litigation Program (HELP), you’ll lead a team of Team Leaders and Litigation Adjusters who handle attorney-represented bodily injury claims with varying levels of complexity. You’ll be responsible for driving performance, ensuring compliance, and delivering exceptional claim outcomes in a high-productivity environment.

What does a COMPLEX CLAIMS MANAGER do at GAINSCO?

• Lead, coach, and support a team of 4–6 Level 3 and Litigation Team Leaders.
• Provide ongoing training and development to improve technical and leadership skills.
• Oversee onboarding and performance management of team members.
• Drive team accountability for quality, accuracy, and timeliness of work.
• Support company initiatives and lead special projects as needed.
• Partner with recruiting to build and maintain a strong talent pipeline.
• Influence decision-making across departments and levels of the organization.
• Review escalated claims and provide expert guidance on policy and jurisdictional matters.
• Audit claim files and leadership directives to ensure compliance and consistency.
• Analyze trends and recommend improvements in injury handling and inventory management.
• Collaborate with legal and SIU teams to ensure proper claim outcomes.
• Lead educational sessions and CE-accredited training in partnership with outside counsel.
• Monitor and mitigate risks associated with bodily injury claims and litigation.
• Manage staffing needs, performance evaluations, and compensation recommendations.
• Lead or assist with department-wide initiatives and contests to drive engagement.
• Communicate regularly with cross-functional teams to align goals and resolve issues.
  
  

What is required?

Education:

• Bachelor’s degree preferred
  
  

Licenses/ Certifications:

• To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.
  

Experience:

• Minimum of 7 years of experience handling attorney-represented bodily injury claims.
• Minimum 3 years of supervisory experience in the insurance industry.
• At least 3 years of complex litigation claims handling experience.
• Jurisdictional experience required; non-standard auto experience is a plus.
• Strong knowledge of auto damage, bodily injury mechanics, medical terminology, and insurance case law.
  
  

Skills and Abilities:

• Strong leadership, coaching, and team-building skills.
• Excellent verbal and written communication.
• Strategic thinker with strong decision-making and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines.
• Effective negotiation and conflict resolution skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and claims systems (ImageRight, AS400, Claims Manager, Claim Center).
• A willingness to work occasional weekends or extended hours as required.
  
  

What else do you need to know?

• Hybrid
• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K Company Match
• PTO Plan Paid Company determined Holidays.
• Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**
  
  

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer