What are the responsibilities and job description for the Complex Claims Coordinator position at Lockton?
Your Responsibilities
- Acquire and maintain clinical and financial data/reporting within excel spreadsheets
- Analyze and interpret client data warehouse information
- Assist team with claim projections and underwriting reviews
- Prepare task lists, reports and presentations as needed
- Develop and update tracking for project and client deliverables
- Support team with outreach and communication to claims administrators
- Comply with HIPAA Standards and protect the confidentiality of data
- Perform special projects as necessary
- Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer
- 2 or 4-year degree (preferably in health-related field), or equivalent work-related experience
- Understanding of medical terminology
- Proficient in Microsoft products (Excel, PowerPoint, Word, Outlook)
- Excellent verbal and written skills, with proven ability to interact with associates at all levels in the organization
- Excellent time management and organizational skills with ability to manage changing priorities as needed
- Knowledge of insurance claims processing and/or medical transcription and records is a plus
- Previous benefits insurance brokerage/consulting experience preferred
- Certified Self-Funding Specialist Certification preferred; or must be completed within first 6 months of employment
- Certification in health related/patient care role preferred (LPN, MA, NST, HHA, EMT)
- Legally able to work in the United States
