Claims Team Leader: Level 1

Are You Driven?® We Are.

We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success.  We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart.

If you are looking for a place where you can make a difference, understand how your work impacts the company, and be recognized for your efforts and passion, then GAINSCO is the company for you.

Why Join GAINSCO?

GAINSCO’s work environment rewards engaged individuals who have a desire to contribute and succeed. That’s because our culture encourages individuals to grow their skills as they build their careers. Come join us and become a Champion with GAINSCO.

We are seeking a dedicated and experienced professional to join our team as a Claims Team Leader Level I. In this role, you’ll lead a team of Claims Representatives who handle low to intermediate complexity auto claims. You’ll be responsible for coaching, training, and performance management, ensuring your team delivers high-quality service and meets company standards. This is a great opportunity for someone with a strong claims background who’s ready to take the next step in leadership.

What does a CLAIMS TEAM LEADER- LEVEL 1 do?

• Lead, coach, and support a team of 4–6 Claims Representatives.
• Provide ongoing training and development to improve claims handling skills.
• Oversee onboarding of new team members and ensure successful integration.
• Monitor team performance and provide regular feedback and coaching.
• Support company initiatives and participate in special projects.
• Ensure team accountability for quality, accuracy, and timeliness of work.
• Review and audit claims to ensure compliance with company and state guidelines.
• Provide daily, weekly, and monthly performance reports.
• Identify opportunities for process improvement and implement best practices.
• Resolve escalated customer issues and complex coverage questions.
• Maintain consistent documentation and adherence to claims procedures.
• Manage incoming work volume and staffing needs.
• Participate in hiring decisions and performance evaluations.
• Collaborate with other departments to support cross-functional initiatives.
• Lead or assist with special projects as assigned.

What is required?

Education:

• Bachelor’s degree preferred.

Licenses/ Certifications:

• To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required.  If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.

Experience:

• Minimum 2 years of experience as an Auto Claims Representative required.
• Prior leadership or supervisory experience is required. 
• Insurance background required; non-standard auto insurance experience is preferred
• Knowledge of ImageRight and Claims Manager preferred.

Other skills and abilities:

• Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters. 
• Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment. 
• Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints. 
• Ability to efficiently manage own time and the time of others.
• Ability to exercise objective judgment and critical decision-making.
• Ability to use logic and reasoning to identify approaches and solutions to problems.  
• Bilingual (English/Spanish) preferred.

What else do you need to know?

• Hybrid
• Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
• Parental Leave Policy
• 401K Company Match
• PTO Plan Paid Company determined Holidays.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer