What are the responsibilities and job description for the Claims Team Leader - Liability position at GAINSCO Auto Insurance®?
About GAINSCO
Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020, GAINSCO, Inc. and its subsidiaries were acquired, making a significant milestone that strengthened GAINSCO’s ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise. Join a team that is dedicated to supporting your professional growth and long-term success.
Who We Are
At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart. If you’re seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.
We are seeking a dedicated and experienced professional to join our team as a Claims Team Leader. In this role, you’ll lead a team of Claims Representatives who handle low to intermediate complexity auto claims. You’ll be responsible for coaching, training, and performance management, ensuring your team delivers high-quality service and meets company standards. This is a great opportunity for someone with a strong claims background who’s ready to take the next step in leadership.
What does a CLAIMS TEAM LEADER-LIABILITY do?
- Lead, coach, and support a team of 4–6 Claims Representatives.
- Provide ongoing training and development to improve claims handling skills.
- Oversee onboarding of new team members and ensure successful integration.
- Monitor team performance and provide regular feedback and coaching.
- Support company initiatives and participate in special projects.
- Ensure team accountability for quality, accuracy, and timeliness of work.
- Review and audit claims to ensure compliance with company and state guidelines.
- Provide daily, weekly, and monthly performance reports.
- Identify opportunities for process improvement and implement best practices.
- Resolve escalated customer issues and complex coverage questions.
- Maintain consistent documentation and adherence to claims procedures.
- Manage incoming work volume and staffing needs.
- Participate in hiring decisions and performance evaluations.
- Collaborate with other departments to support cross-functional initiatives.
- Lead or assist with special projects as assigned.
What is required?
Education:
- Bachelor’s degree preferred.
Licenses/ Certifications:
- To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.
- Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.
- All licenses must be maintained in accordance with state requirements.
Experience:
- Minimum 2 years of experience as an Auto Claims Representative required.
- Prior leadership or supervisory experience is required.
- Insurance background required; non-standard auto insurance experience is preferred
- Knowledge of ImageRight and Claims Manager preferred.
Other skills and abilities:
- Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.
- Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.
- Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.
- Ability to efficiently manage own time and the time of others.
- Ability to exercise objective judgment and critical decision-making.
- Ability to use logic and reasoning to identify approaches and solutions to problems.
- Bilingual (English/Spanish) preferred.
What else do you need to know?
- Hybrid - 2 days
- Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.
- Parental Leave Policy
- 401K Company Match
- PTO Plan Paid Company determined Holidays.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**
All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.
GAINSCO is an Equal Employment Opportunity Employer