Dental Front Desk Receptionist

Gainesville Complete Dentistry, Dr. Gabriel A. Nossa, is excited to announce the opportunity for a new position for our team. We are excited to explore the possibility of the person being you if you match the following criteria:

A little bit about our office:

We are a patient-centered dental practice dedicated to creating an experience where patients feel known, respected, and genuinely cared for in our office. Our team is committed to supporting one another so we can deliver expectational care and meaningful and honest connections with every patient.

We are looking for a full time experienced front office receptionist who understands that the first interaction sets the tone for the entire patient experience. This role is ideal for someone who is organized, personable, and passionate about creating a welcoming, efficient, and supportive environment. We have an officed dog (Simba) that works everyday with us!

Important Key Responsibilities:

· Greet and assist patients with warmth and professionalism

· Manage phone calls with excellent etiquette and clear communication

· Schedule appointments and maintain efficient, accurate systems

· Verify insurance when needed, process claims, and assist with treatment planning

· Discuss financials confidently and compassionately with patients

· Coordinate communication between patients, clinical team, specialists, and labs

· Maintain accurate records, reports, and spreadsheets

· Ensure smooth daily front office operations.

What we’re looking for:

· Proactive problem-solver who takes initiative

· Strong multitasking and organizational abilities

· Clear, confident communication (In person and over the phone)

· Positive attitude that contributes to a supportive office culture

· Eager to learn and grow with the office

Bonus experience (Preferred)

· Dental front office experience (Eaglesoft, Excel, Itero, Dropbox)

· Insurance verification and claims processing

· Scheduling and treatment coordination

· Strong communication across teams and with patients

· Hourly pay will be decided based off of prior experience

Personality:

· Empathetic, warm, and a true “people person”

· Reliable, responsible, and dependable

· Emotionally intelligent

· Detail-oriented and highly organized

Our values:

· Helping and supporting the team is a #1 priority – team centered

· 1st interaction often sets the tone for the entire patient experience

· Patients and the team deserve empathy, patience, ad clear communication

· Every phone call is an opportunity to build trust

· Systems and accuracy matter because they protect the patient and the team

If you are confident that you will be a good fit for our office, please apply through Indeed.

Work Location: In person