International Operations Coordinator

Summary

Gaia (www.gaia.com), the world’s largest subscription video-on-demand provider of transformational media, is seeking a full-time International Operations Coordinator to join its Digital Operations team in Louisville, Colorado. This role requires exceptional organizational skills, the ability to track multiple projects, and a keen eye for quality control in the localization process of international content. At Gaia, soft skills are key to success. We seek candidates with strong interpersonal abilities – effective communication, teamwork, prioritization, and problem solving – who can adapt to change, manage conflicts with empathy, and collaborate well with diverse teams. While technical skills matter, we highly value those who build positive relationships, contribute to a supportive culture, and approach challenges with a solution-oriented mindset. If this sounds like you, you’ll thrive in our dynamic environment. Must be able to work on campus in Louisville, CO. US citizenship or an existing work visa is required Gaia subscribers strongly preferred Non-smoker

Responsibilities

Localization Coordination

• Coordinate the localization process for Spanish, French, and German content.
• Develop a comprehensive understanding of the full lifecycle of subtitled and dubbed media assets.
• Prepare materials for localization, including video files, audio stems, and caption files.
• Utilize Airtable to manage subtitle and dubbing records, ensuring efficient asset tracking.
• Facilitate the distribution of assets to vendors, contractors, and internal teams.
• Initiate AI-generated metadata translations and ensure readiness for quality control processes.
• Track deliverables closely to meet deadlines and communicate any delays effectively.
• Assist in launching additional languages as needed.
  
  

Quality Control & Asset Management

• Manage the intake process for scripts, audio, and subtitles, ensuring all materials meet internal quality control (QC) standards.
• Oversee the QC process, addressing file failures, revisions, and approvals with vendors and internal teams.
• Ensure timely creation and translation of cue sheets before layback.
• Coordinate layback and animation requests with Post-Production and Creative Services, aligning with publishing schedules.
• Verify that final asset deliverables adhere to required specifications and prepare them for archiving in the Digital Asset Management (DAM) system.
• Maintain meticulous tracking of all statuses, deadlines, and publish dates.
• Support closed captioning operations as needed.
  
  

Qualifications

• Exceptional attention to detail with a strong commitment to process and accuracy.
• Highly organized, with the ability to manage multiple projects and deadlines simultaneously.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Trustworthy, team-oriented, and eager to learn in a fast-moving environment.
• Strong problem-solving skills with a proactive approach to challenges.
• Understanding of media formats and metadata is a plus.
• Awareness of cultural nuances and sensitivities.
• US citizenship or US residency with an existing work permit is required
• Non-smoker
• Must be available to work on our campus in Louisville, CO. This is not a remote role.
  
  

Preferred Qualifications

• Affinity for Gaia’s content is required; existing Gaia subscribers preferred.
• Bachelor's degree or equivalent work experience in media.
• Prior localization experience preferred.
• Experience with Agile-based project management (Scrum/Kanban) is a plus.
• Experience with Airtable or similar relational databases is a plus.
• Full fluency in English is required; fluency in French, German, or Spanish is preferred.