Business Office Manager

Job Summary

The Manager, Business Office supports the Director, Business Office in overseeing the daily operations and strategic management of accounts receivables processes. This role is responsible for supervising multiple aspects of business office functions, including billing, collections, payment processing, customer service, and denial management. The Manager ensures compliance with regulatory requirements, payer contracts, and organizational policies while driving efficiency and quality in operations. The position also fosters a patient-focused and collaborative business office environment to support the financial performance of the facility.

Essential Functions

• Directs day-to-day operations of business office functions, ensuring billing, collections, payment posting, customer service, and denial resolution are accurate, timely, and compliant.
• Oversees accounts receivable management, monitoring payer contracts, cash flow, write-offs, and denial trends to support financial performance.
• Collaborates with clinical and administrative departments to ensure billing accuracy and promote patient-friendly billing practices.
• Evaluates and improves workflow processes to enhance productivity, efficiency, and cost-effectiveness.
• Leads or supports performance improvement initiatives designed to strengthen operational quality and business office outcomes.
• Participates in policy and system updates in response to changes in federal regulations, payer requirements, or organizational initiatives.
• Ensures departmental operations comply with The Joint Commission, state, and federal regulatory requirements governing patient accounts and business office functions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.
  
  

Leadership Responsibilities

• Supervision and Staff Management
• Provides leadership, mentorship and professional development opportunities for departmental staff.
• Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
• Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
• Monitors expenditures, ensuring cost-effective delivery of services.
• Evaluates and implements new technologies to enhance operational efficiency.
• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
• Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
• Participates in audits, inspections and accreditation processes as applicable.
• Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
• Works closely with leadership teams to coordinate and improve service delivery.
• Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Four (4) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 2-4 years of experience in closely related field with Bachelor's degree required
• 2-4 years of previous leadership experience preferred
  
  

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.