Sap Customer Relationship Management Consultant

Title: SAP CS Consultant

Location: Malvern, PA

Contract: 12 Months

Primary Skill Required for the Role: SAP CS - SAP Customer Service

The successful candidate will be a detail-oriented, proactive professional who can seamlessly balance stakeholder management, solution design, hands-on configuration, and support leadership. They should be comfortable operating at both strategic and execution levels, taking ownership of solutions from concept through implementation and support.

1 Key Responsibilities

• Lead the support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.

• Provide functional expertise across core SAP CS capabilities, with a strong focus on standard CS processes and configurations.

• Analyze business requirements and translate them into effective SAP solutions.

• Troubleshoot complex business and system issues, including hands-on involvement in configuration, testing, and debugging activities where required.

• Collaborate with business stakeholders, project teams, and technical resources to drive solution alignment and successful implementation.

• Provide design recommendations and ensure solutions are aligned with business objectives and SAP best practices.

• Support incident management, root cause analysis, change requests, and enhancement initiatives.

• Mentor team members and provide leadership in support and delivery activities.

2 Required Skills and Experience

• Strong functional expertise in SAP CS (Customer Service) with a deep understanding of standard CS processes and configurations.

• Excellent knowledge of Contracts, Billing and Pricing

• Experience working in SAP S/4HANA environments, with emphasis on core Service functionality rather than advanced S/4HANA-specific features.

• Demonstrated ability to work in a highly hands-on role, including configuration and troubleshooting.

• Strong analytical skills with exceptional attention to detail.

• Proven experience engaging with business stakeholders and driving solution discussions and design decisions.

• Excellent communication and collaboration skills.

3 Integration Knowledge

Strong understanding of SAP CS integration with:

• Sales and Distribution (SD)

• Materials Management (MM)

• Controlling (CO)

• Financial Accounting (FI)

4 Preferred Qualifications

• Experience with SAP interfaces and integration scenarios.

• Knowledge of SAP Revenue Accounting and Reporting (RAR).

• Experience supporting complex SAP landscapes and cross-functional business processes.

5 Ideal Candidate Profile

The successful candidate will be a detail-oriented, proactive professional who can seamlessly balance stakeholder management, solution design, hands-on configuration, and support leadership. They should be comfortable operating at both strategic and execution levels, taking ownership of solutions from concept through implementation and support.