What are the responsibilities and job description for the Customer Service Sales Support Rep position at Gables Search Group?
We are recruiting for a Customer Service Sales Support Representative to join a professional services organization with a national client base. This is a full-time, on-site role based in Painesville, Ohio, in the eastern Cleveland suburbs.
This role is a strong fit for someone who enjoys helping customers, solving problems, supporting sales activity, and keeping client information organized. Insurance experience is a plus, but not required.
Responsibilities
- Respond to client phone calls and emails in a professional and timely manner
- Assist customers with questions, service requests, documentation, and follow-up
- Support sales-related communication, account updates, and client needs
- Help identify customer needs and recommend appropriate products or services
- Enter, update, and maintain accurate client records and reports
- Coordinate communication between clients, sales, operations, and leadership
- Escalate more complex issues to the appropriate internal team
- Manage multiple priorities in a fast-paced office environment
Qualifications
- Experience in customer service, sales support, client service, or office support
- Strong phone, email, and written communication skills
- Comfortable using Microsoft Office, including Outlook, Word, and Excel
- Organized, detail-oriented, and able to follow through on open items
- Professional, dependable, and comfortable working directly with customers
- Insurance, financial services, or professional services experience is a strong plus
- Associate degree or equivalent experience preferred
Compensation and Benefits
- $40,000 to $50,000 annual salary, depending on experience
- Monday through Friday schedule, 9:00 am to 5:00 pm
- Full health benefits after 30 days
- 401(k)
- PTO and paid holidays
Apply today to take the next step in your customer service and sales support career.
Salary : $40,000 - $50,000