What are the responsibilities and job description for the CNC Field Service Engineer position at Gables Search Group?
We have an exciting opportunity for a CNC Service Technician with a reputable CNC Machine Tool Builder in Memphis, TN! Join our team as we are looking for skilled individuals to provide installation, repair, and maintenance support for CNC machine tools at various customer locations across the country. This role is crucial in ensuring top-notch machine performance and delivering exceptional customer service. If you have a strong background in electrical and mechanical expertise, advanced diagnostic skills, and a customer-centric approach, we want to hear from you. Reporting to the CNC Field Service Manager, this position is open to candidates located in the East of the Mississippi River region, with a preference for those near an airport in IL, TN, KY, AL, or OH.
Responsibilities
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Install CNC machine tool systems at customer sites, including all accessories
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Conduct machine leveling, geometry checks, and final adjustments for optimal performance
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Diagnose and troubleshoot mechanical, electrical, hydraulic, and pneumatic issues
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Recommend repair or replacement solutions for identified root causes
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Provide technical support via various communication channels
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Assist customers, distributors, and internal teams with technical guidance
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Offer customer training and support project coordination as required
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Attend trade shows and company events to provide service support
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Maintain detailed service documentation and reporting
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Travel extensively, including overnights and occasional weekend travel
- Undertake other necessary duties
Requirements
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Hold a degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Industrial Engineering, or relevant field; or equivalent experience
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Minimum of 5 years of experience in CNC machine tool maintenance and service
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At least 5 years of experience in remote technical support in the machine tool industry
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Proven experience in installing and servicing machining centers, including geometric alignment
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Proficient in PLC programming and troubleshooting
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Knowledge of CNC control systems, particularly FANUC controls
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Understanding of power circuits and industrial electrical systems
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Strong troubleshooting, communication, and customer service abilities
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Capability to travel extensively during weekdays and work independently