What are the responsibilities and job description for the Customer Relations Manager position at GA Telesis?
GA Telesis is a global leader providing integrated solutions to the aviation and aerospace industries, with a continuously expanding presence in new countries worldwide. We serve over 2,000 customers, including airlines, original equipment manufacturers, maintenance, repair, and overhaul (MRO) providers. GA Telesis Ecosystem™ is a vast global network spanning 54 locations in 30 countries on six continents. At GA Telesis, our core business is integrated aviation solutions, and our mission is customer success.
Located at our Landing Gear facility in Medley, FL, the Customer Relations Manager plays a key role in ensuring seamless coordination between customers, operations, and program leadership while complying with GA Telesis processes.
Located at our Landing Gear facility in Medley, FL, the Customer Relations Manager plays a key role in ensuring seamless coordination between customers, operations, and program leadership while complying with GA Telesis processes.
- Important Notice: Eligibility Requirement: Only U.S. Citizens or Permanent Residents will be considered for this position.
- Monitor, update, process, and follow up on all exchange agreements and material transactions in collaboration with multiple departments.
- Input and verify required data including processes, part numbers, traceability documentation, part condition, and delivery details to ensure accuracy and compliance.
- Ensure all component exchange agreements are completed, documented, and fully compliant prior to concluding any transaction.
- Provide timely communication, updates, and feedback on daily transactions to internal teams and customers.
- Monitor and follow up on customer status reports, ensuring issue resolution and consistent information flow.
- Provide day‑to‑day internal customer support as needed, assisting with operational questions and facilitating smooth materials and transactional processes.
- Work directly under the Program Manager, supporting program‑level initiatives and executing tasks that contribute to the broader success of managed programs.
- Ability to manage quotes, scopes, invoicing, and customer communication
- Strong communication, organization, and conflict‑resolution skills
- Experience coordinating with internal teams (production, QA, planning, engineering)
- Bachelor’s degree preferred