Service Technician

At Van Keppel, we're proud to be trusted partners to customers across the Midwest, providing industry-leading equipment, parts, service, and support. As we celebrate 100 years in business, we remain focused on the principles that have driven our success from the beginning: the perseverance and dedication of our employees, industry expertise, operational excellence, and an enduring commitment to customer success.

When you join Van Keppel, you'll become part of a team that values collaboration, integrity, accountability, and respect. Our culture is built on teamwork and mutual support, where people are willing to step up, help one another, and work together to solve challenges. We invest in employee development through manufacturer training programs, certification opportunities, safety training, and ongoing professional development designed to expand technical knowledge and support long-term career success.

BENEFITS

• Medical, dental, vision, and prescription coverage
• Health Savings Account (HSA) options
• 401(k) with company match
• Company-paid life and AD&D insurance
• Supplemental insurance options
• Paid time off and company-paid holidays
• Employee referral bonus program
• Company-provided uniforms
• Annual steel-toe boot and prescription safety eyewear reimbursement (eligible positions)
• Cold-Weather PPE and Winter Gear Assistance (eligible positions)
• Company-supported tool insurance program for (eligible positions)
• Manufacturer training, certification, and professional development opportunities

Employment will be contingent upon successful completion of a background check and drug screening.

JOB SUMMARY

Reporting to the Service Manager, the Service Technician performs inspection, diagnosis, repair, maintenance, testing, and commissioning of heavy construction equipment, lift trucks, road construction equipment, aggregate machinery, and quarry/mining equipment. This position works both in the shop and in the field and is responsible for providing high-quality service while maintaining safe work practices and delivering excellent customer support. The Service Technician utilizes hydraulic and electrical troubleshooting skills, manufacturer diagnostic tools, and technical expertise to ensure equipment reliability and customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES

Service Operations & Equipment Repair

• Perform machine repair and maintenance services in the shop and at customer locations.
• Diagnose mechanical, hydraulic, and electrical system issues using schematics, diagnostic software, and testing equipment.
• Perform inspections, preventive maintenance, repairs, and component replacements.
• Conduct pre-start inspections and startup checks to ensure equipment readiness.
• Participate in equipment testing, commissioning, and operational verification.
• Operate and maintain electric and air-powered tools, equipment, and diagnostic devices.
• Operate heavy equipment safely and effectively as required for testing and repair activities.
• Meet or exceed company quality standards through visual and mechanical inspections.

Service Administration & Customer Support

• Complete work orders, repair tickets, and service documentation accurately and thoroughly.
• Communicate repairs performed, equipment conditions, and recommended follow-up actions to customers in a professional manner.
• Maintain professional, respectful relationships with customers and coworkers.
• Provide responsive field and shop support while meeting customer expectations and deadlines.
• Assist team members and contribute to overall departmental success.

Safety & Compliance

• Follow all company safety policies, procedures, and PPE requirements.
• Promote safe work practices and contribute to a safe work environment for employees and customers.
• Handle, store, and dispose of oils, antifreeze, transmission fluids, cleaning solvents, and other materials in accordance with company policies and regulatory requirements.
• Participate in required safety training and comply with DOT and company requirements.
• Maintain eligibility for participation in safety-sensitive and random drug testing programs where applicable

REQUIRED

• High School Diploma or GED.
• Vocational technical training or a minimum of two years of relevant heavy equipment service experience.
• Minimum two years of experience performing hydraulic, electrical, and mechanical repairs on heavy equipment.
• Proficiency using diagnostic equipment and troubleshooting systems.
• Possess personal mechanic tools appropriate for the position.
• Ability to obtain a Class B CDL within 60 days of employment, if required by location.
• Ability to work overtime, weekends, and field assignments as business needs require.
• Ability to successfully complete required pre-employment screenings.

PREFERRED

• Experience servicing Volvo, Roadtec, BOMAG, Etnyre, and similar heavy equipment product lines.
• Manufacturer certifications and advanced technical training.
• Prior field service experience supporting customer equipment at jobsites.

SKILLS & COMPETENCIES

• Strong mechanical aptitude and repair skills.
• Advanced hydraulic and electrical troubleshooting capabilities.
• Ability to read and interpret technical manuals and schematics.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Customer-focused service mindset.
• Ability to work independently with minimal supervision.
• Team-oriented approach and willingness to assist others.
• Accountability, dependability, and attention to detail.
• Ability to efficiently complete work without compromising quality or safety.

PHYSICAL REQUIREMENTS

• Ability to sit, stand, walk, bend, twist, reach, kneel, squat, push, and pull throughout the workday.
• Ability to lift and carry up to 75 pounds without assistance.
• Ability to safely operate heavy equipment and forklifts as required.
• Ability to work indoors and outdoors in varying temperatures and weather conditions.
• Visual ability to inspect equipment, review documentation, and operate diagnostic equipment.
• Ability to perform duties in a safety-sensitive environment

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

ENVIRONMENT & SAFETY

Work is performed in both shop and field environments and may be exposed to heat, cold, dust, noise, vibration, fumes, and changing weather conditions. Employees are required to follow all company safety procedures, utilize required PPE, and maintain compliance with applicable safety regulations and standards.

Employment Disclaimer: The duties described above are general in nature for the level of work performed and are not intended to be used as a comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Management may assign other duties, activities, and responsibilities as it deems appropriate for the scope of this position and shall be considered a part of this job description. Management has the right to revise this position description at any time, and the duties and responsibilities listed herein do not qualify as a contractual agreement for employment at any time. The Company is an at-will employer, allowing the employee or the employer to sever the work relationship at any time, with or without notice, and with or without cause

Equal Employment Opportunity Policy: The G.W. Van Keppel Company maintains a policy of non-discrimination and complies with and supports all federal, state and local laws regarding employment discrimination. Specifically, the Company does not discriminate in employment opportunities or practices on the basis of race, color, gender, gender identity, sexual orientation, religion, national origin, age, citizenship status, pregnancy, mental or physical disability, marital status, veteran status, genetic information or any other characteristic to the extent prohibited by Federal, state or local law.