Customer Service Specialist

Interview process: In person

Manages order entry and fulfillment for complex customer accounts, ensuring accurate processing and compliance with business guidelines. Builds strong customer relationships, supports commercial objectives, resolves customer issues, and delivers cost-effective solutions. Serves as a key resource for systems, processes, and continuous improvement initiatives while maintaining high service levels and customer satisfaction

Responsibilities

• Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically key customers, high value and/or margin value centers, or scenarios with a high degree of complexity.
• Review, validate and process order request in compliance with work process / system and business guidelines.
• Maintains a thorough knowledge of the businesses products, businesses, applications, and service offerings.
• Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
• Coordinates activity at assigned customer accounts and is able to manage other accounts due to deep knowledge.
• Maintains service levels according to business prioritization.
• Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution.
• Supports commercial strategies with Dow customers across multiple businesses.
• Acts as focal point for key systems, tools or business processes.
• Find solutions for more complex matters and looks proactively for improvements.

Qualifications

• Bachelors degree.
• 5 year of working experience in similar roles
• 1 to 2 years of SAP preferred

Your Skills

Need to have problem solving and communication skills
Customer Service and business process acumen
SAP (System knowledge)
Excel and outlook experience

Successful candidates
Background in Supply chain experience, sales, or account receivable experience

Why work at G-Tech?
G-Tech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at G-Tech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

G-Tech is an Equal Opportunity Employer (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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