Sales Manager

Summary

The Hybrid Sales Manager is responsible for leading, developing, and driving performance of the sales team within their assigned market. This role oversees both Business Development and Project Consultants, ensuring alignment with company objectives while fostering a high-performance, accountability-driven culture.

This position is market-specific, with responsibility limited to the employees and operations within the assigned territory but will require travel to remote areas outside of the assigned market. The Hybrid Sales Manager plays a critical role in achieving annual revenue and margin goals by focusing on team development, lead generation, and sales execution.

Essential Duties and Responsibilities

Team Leadership and Development:

The Hybrid Sales Manager is responsible for recruiting, coaching, and developing Business Development and Project Consultants within their assigned market. This includes conducting regular performance check-ins, providing ongoing training, and ensuring team members have the tools and support needed to succeed. The role requires building a strong, motivated team culture that aligns with company values and drives accountability and engagement.

Market Oversight and Accountability:

Maintains full ownership of sales performance within the assigned market, ensuring all team activities align with company goals and operational standards. The Hybrid Sales Manager monitors key performance indicators, identifies gaps, and implements corrective actions to improve results. They are accountable for ensuring that all sales activities are executed efficiently and in accordance with company policies and procedures.

Sales Performance and Revenue Growth:

Responsible for driving team bookings and overall revenue growth within their market. This includes ensuring that all sales are profitable, sold within established margin thresholds, and ultimately collected in full. The role requires close oversight of sales pipelines, forecasting, and conversion rates to ensure consistent achievement of revenue targets.

Business Development:

Coordinate with Sales Manager to support Business Development efforts within the assigned market. This includes ensuring that lead generation activities meet or exceed company targets, encouraging canvassing/lead generation strategies, and maintaining a consistent flow of high-quality leads to support Project Consultants. The role requires continuous evaluation and improvement of lead generation performance.

Sales Execution and Coaching:

Active involvement in the sales process, including supporting Project Consultants in closing deals, reinforcing best practices, and ensuring adherence to company sales processes. The Hybrid Sales Manager provides real-time coaching and feedback to improve individual and team performance while maintaining high standards of professionalism and customer experience.

Profitability & Margin Control:

Ensures that all projects sold within their market meet required margin thresholds and contribute positively to overall company profitability. This includes reviewing estimates, reinforcing pricing discipline, and holding the team accountable for selling profitable work that aligns with company financial goals.

Policy, Standards& SOP Enforcement:

Responsible for ensuring that all company standards, policies, and standard operating procedures (SOPs) are consistently followed within their assigned market. This includes proactively communicating expectations, monitoring compliance, and taking corrective action when necessary. The role carries full accountability for enforcing company standards across both Business Development and Sales to maintain operational consistency, compliance, and overall organizational integrity.

Storm Response Coordination & Training:

The Hybrid Sales Manager supports storm-related initiatives by assisting in the training and preparedness of team members for storm response activities. This includes reinforcing best practices for storm-related sales and operations, as well as coordinating with other markets to execute reactive plans when storm events occur. The role requires collaboration across markets to ensure resources are deployed effectively, communication is aligned, and opportunities are maximized while maintaining company standards.

Individual Sales Performance:

In addition to team leadership responsibilities, the Hybrid Sales Manager is expected to actively contribute to revenue generation by meeting or exceeding their own individual sales goals and key performance indicators (KPIs). This includes managing a personal pipeline, closing percentage, and leading by example to reinforce sales excellence and accountability within the team.

Creates and Adheres to an annual Sales budget: Partners with Sales Manager on what volume of products and services will be sold in the upcoming year, what margins will be achieved, and what investment in personnel and expenses will be required to achieve market specific growth plan goals. Coordinates with Sales Manager on sales promotion pay outs, commission processing, reduction or increase in sales employee draws.'

Complies with all Company safety rules and operating procedures, practices and guidelines and completes other tasks as assigned by management.

Requirements

• 3-6 years of Sales experience in the home building, remodeling, or renovation markets.
• Strong selling skills, including active listening, determining needs, the creation and presentation of solutions, overcoming objections, and closing the deal.
• Understand and work with contracts that provide for construction services or financing for construction services.
• Demonstrated understanding of home insurance and how home insurance claims are processed.
• Strong 4-function math skills: addition, subtraction, multiplication, and division.
• Demonstrated computer skills using a service-oriented CRM system, including mobile access.
• Excellent customer service skills, including the ability to keep calm and be clear with challenging Customers, staff, and vendors.
• The perseverance to keep pursuing solutions even when Customers, staff, or vendors are not cooperative.
• Strong oral and written communications skills when interacting with Customers, staff, management, or vendors.
• Strong abilities to multi-task, prioritize activities, and react quickly to changing information.
• A valid driver's license with no restrictions on driving for company-related business.
• A reliable mode of transportation to ensure a prompt start to the working day.
• Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills.
• Strong analytical and problem-solving skills with an emphasis on quantitative methods.
• Solid working knowledge of federal, state, and local laws and regulations related to the selling, providing, and invoicing of construction services.
• Legally eligible to work without sponsorship in the US for any US company.

Physical demands

The ability to walk around an office, warehouse, or neighborhood, climb and descend stairs, work in a seated position at a desk for hours at a time, stand at a trade/home show for hours at a time, drive to and from offsite meetings, operate computers and phones, open file cabinets, bend/stand as necessary, set up and use an extension ladder, safely climb on, navigate around, and descend from residential and commercial roofs, and occasionally lift up to 50 pounds.

About Us

Infinity Home Services (“IHS”) was founded by Wisconsin entrepreneurs with a simple but ambitious goal: to raise the standard of residential roofing and exterior remodeling and “Save our Communities from Unscrupulous Contractors.”

Today, we are recognized as a leader in our industry delivering exceptional roofing, windows, and siding installation services using only the most trusted, top‑quality materials.

Our platform brings together a family of respected local brands, empowering each to enhance service delivery, strengthen community presence, and expand market share. We stand behind every job we perform, using top quality materials, best‑in‑class installation practices, and an ongoing commitment to do the right thing.

IHS is rapidly expanding both organically and through strategic acquisitions. As we shape the future of the Home Services industry, we seek ethical, forward‑thinking professionals who bring innovation, integrity, and craftsmanship to their roles. The work we perform directly protects our customers’ most important investment, their homes!

G. Fedale began with a clear mission: to provide homeowners and businesses with high-quality exterior remodeling rooted in integrity, family values, and craftsmanship. G. Fedale evolved from a small local operation into a multi-state leader in exterior remodeling and is known for its exceptional customer service, professional crews, and commitment to excellence.

We take pride in every detail – from the quality of the materials we install to the way we answer your call. Our full-time, OSHA-trained employees are held to the highest industry standards, and our relationships with top manufacturers ensure competitive pricing and the best warranties available. We believe every home deserves to be safe, beautiful, and built to last.

IHS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status