Medical Front Office Receptionist

FYZICAL Therapy & Balance Centers — Monroe, NC OR Indian Trail, NC

Do you have a passion for helping others and enjoy being the welcoming face of a professional medical office? FYZICAL Therapy & Balance Centers, a leading physical therapy and wellness company, has an immediate opening for a dedicated Medical Front Office Receptionist to join our team at one of our premier locations in the Monroe/Indian Trail area of Union County. This role is a perfect fit if you thrive in a fast-paced environment and want to make a real difference in patients' lives!

As the first and last person our patients see when they enter and leave one of our cutting-edge facilities, your role is central to creating a positive, supportive experience. You'll join a high-performing team dedicated to helping our patients get back to the lives they love. We are committed to changing the physical therapy industry by providing innovative, non-traditional, and individualized treatment plans.

Why Join the FYZICAL Family?

We are not your traditional physical therapy clinic. As part of the FYZICAL family, you will:

• Accelerate your career growth with a company that is experiencing substantial, innovative growth.
• Work with an ownership team and clinical staff fully invested in your success.
• Enjoy the easy flow of a supportive, collaborative team that succeeds together.
• Access unparalleled continuing education and advancement opportunities.
• Utilize state-of-the-art technology in our cutting-edge facility.

If you're ready to join a team that offers competitive compensation, excellent benefits, and is unmatched in the PT space, apply for our Medical Front Office Receptionist opening today!

Your Impact: Key Responsibilities

As our Medical Front Office Receptionist (which we internally refer to as our Client Care Specialist), you are essential to the daily operations of the clinic. Your primary responsibilities include:

• Patient Experience: Greet and warmly welcome patients, ensuring a great first and lasting impression.
• Scheduling & Communication:
• Confirm and manage all patient scheduling, appointments, reminders, and cancellations (via phone, e-mail, etc.).
• Manage the front office, including answering phones, checking office mail and email, and acting as a go-between for patients, clinical staff, and referring physicians.
• Fax reports to physicians and meticulously log all incoming and outgoing reports.
• Communicate proactively with management and clinicians regarding scheduling and patient arrivals.
• Financial & Insurance Management:
• Perform verification of benefits (VOB) and expertly communicate the explanation of coverage (EOC) to patients.
• Review treatment plan fees and payment options with patients.
• Collect and accurately manage all payments.
• File patient insurance claims and proactively follow up on outstanding claims.
• Maintain up-to-date knowledge of various insurance plans and networks.
• Administrative Tasks: Utilize PROMPT for all patient scheduling and record keeping.

Qualifications & Attributes We're Looking For

The ideal candidate for this role will embody a positive attitude and possess the organizational skills necessary to manage a busy front office.

Required:

• High school diploma or equivalent.
• Valid driver's license and reliable transportation to our assigned facility in the Monroe/Indian Trail area.
• Demonstrated experience in a front-office, administrative, or customer service role, preferably in a medical or healthcare setting.

Desired Attributes:

• An empathetic and patient demeanor toward people who are in pain or experiencing mobility issues.
• A great communicator—both written and verbal—who can handle sensitive information with professionalism.
• Exceptional multitasking and organizational skills with a strong, detail-oriented focus on accuracy.
• A positive attitude, strong work ethic, and uncompromising integrity.

Compensation & Benefits Package

We value our team members and offer a competitive package designed to support a healthy work-life balance and long-term career success.

• Retirement: 401(k) with company matching.
• Health & Wellness: Comprehensive benefits package, including medical, dental, vision, short-term disability, and life insurance.
• Time Off: Generous PTO package allowing for a healthy work-life balance.
• Professional Growth: Support for professional development through unparalleled continuing education opportunities and a clear path for advancement.
• Schedule: Flexible scheduling options.

About FYZICAL Therapy & Balance Centers

FYZICAL is a leading provider of innovative, evidence-based physical therapy services. We are dedicated to helping patients achieve optimal health and wellness through a commitment to superior patient outcomes and state-of-the-art, individualized care. Our substantial growth is a direct result of our commitment to excellence.

To Apply: Interested candidates are encouraged to submit their resume and a brief cover letter outlining their relevant experience today! Please indicate your location preference (Monroe or Indian Trail) in your application. We look forward to hearing from you!

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Which location are you primarily interested in, and which location are you able to commute to reliably? (Select one or both):
• What is your desired salary range for this position?
• How many years of experience do you have with insurance verification of benefits (VOB) and communicating explanation of coverage (EOC) to patients?
• Are you comfortable discussing patient financial responsibilities, collecting co-pays/deductibles, and handling payment options? (Yes/No)
• Describe your experience managing a multi-line phone system and handling a high volume of incoming calls while simultaneously managing front desk patient traffic.
• This role requires a high degree of empathy, as many of our patients are in pain. How do you maintain a positive and professional demeanor when interacting with a distressed or frustrated patient?
• Give an example of a time you had to multitask under pressure (e.g., checking in a patient, answering a ringing phone, and responding to a clinician's request all at once). How did you prioritize and handle the situation?
• Do you have a valid driver's license and reliable transportation to ensure timely and consistent attendance at the assigned clinic? (Yes/No)
• Why are you interested in working specifically for FYZICAL Therapy & Balance Centers?
• Do you have at least one year of professional experience working in a medical, dental, or physical therapy office setting? (Yes/No). If Yes: Briefly describe the primary type of clinic/office you worked in (e.g., Physical Therapy, Internal Medicine, Dental).
• Are you proficient in utilizing electronic medical records (EMR) or patient management software for scheduling and records? (Yes/No). If Yes: Please list the EMR systems you have experience with (e.g., Epic, Cerner, Practice Fusion, etc. – Note: PROMPT is the system used here).

Work Location: In person

Salary : $15