What are the responsibilities and job description for the Parts Counterperson - New Location Cranberry Twp position at FYDA FREIGHTLINER GROUP?
Come Join Our Team at our New Location in Cranberry Township, Pennsylvania
Fyda Freightliner, Pittsburgh, Inc., is western Pennsylvania’s leading Freightliner and Western Star dealership. A family-owned, community-centered company, Fyda has been recognized as the #1 selling Freightliner dealer in the country. A recipient of the American Truck Dealer of the year, the Fyda dealer family has been achieving excellent customer focus and customer service for nearly 70 years.
Essential Duties and Responsibilities:
Sells parts to all customers, over the counter, via email, through the shop or on the phone. Specifically the parts counterperson:
- Assist all customers both retail and shop in selecting required parts. Share the cost and availability of the parts.
- Inform customer of companion part requirements and specials, and ensure that the customer is exposed to the full product line.
- Participates in the coordination of orders being pulled and filled from the warehouse to their customer.
- Provides information to Parts Manager and Buyer on out-of-stock products.
- Locates out-of-stock parts from outside source.
- Follows up on back-ordered parts.
- Solicits assigned accounts by phone or email.
- Log lost sales to track demand.
- Participates in all training programs made available in order to keep current on new products and product updates.
Maintains professional appearance.
Qualifications:Education and/or Work Experience Requirements:
A high school diploma or equivalent required with basic knowledge of truck/auto components.
- Excellent communication skills and must speak English.
- High school business math.
- Knowledge of and ability to work on a computer.
- General mechanical aptitude.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Specifically:
- Must be able to walk, stand, kneel, crouch, reach and lift.
- Operate a Fyda vehicle in safe and responsible manner and in compliance with Fyda policies.