What are the responsibilities and job description for the Information Technology Support (ITS) Lead position at FWI (FedWriters, Inc.)?
Overview
FWI is building a team to administer, maintain, secure, and accredit the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network, which provides the IT environment for 100% of DLIFLC teaching and instruction for all students, staff, faculty, and guests. This position will serve as the Government's senior technical escalation point for end-user support, bridging helpdesk operations, desktop services, and enterprise IT systems to drive efficient problem resolution. The ITS Lead will develop solutions for complex network, desktop, and server problems, analyze existing systems to recommend proactive improvements, and ensure the military language training community receives responsive, expert-level technical support that keeps their learning environment running smoothly.
FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.
On-Site: This full-time on-site position will work Monday through Friday,7:45am to 4:45pm at Presidio of Monterey in Monterey, CA.
Responsibilities
Qualifications
Why Join Our Team
Benefits
At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:
Negotiable
FWI is building a team to administer, maintain, secure, and accredit the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network, which provides the IT environment for 100% of DLIFLC teaching and instruction for all students, staff, faculty, and guests. This position will serve as the Government's senior technical escalation point for end-user support, bridging helpdesk operations, desktop services, and enterprise IT systems to drive efficient problem resolution. The ITS Lead will develop solutions for complex network, desktop, and server problems, analyze existing systems to recommend proactive improvements, and ensure the military language training community receives responsive, expert-level technical support that keeps their learning environment running smoothly.
FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering excellent growth opportunities in a collaborative environment.
- Position is contingent upon contract award**
On-Site: This full-time on-site position will work Monday through Friday,7:45am to 4:45pm at Presidio of Monterey in Monterey, CA.
Responsibilities
- Provide highest level of technical support to end users by handling escalated service requests
- Develop solutions for complex network, desktop, and server problems
- Analyze existing systems and make proactive recommendations for improvements
- Develop, maintain, and implement systems, applications, and networking configurations
- Oversee deployment and configuration of desktops, laptops, tablets, and peripherals (Apple & Windows)
- Coordinate Information Assurance Vulnerability Management (IAVM) remediation on workstations
- Ensure compliance with DoD Information Assurance standards for all client devices
- May be required to travel (CONUS/OCONUS)
Qualifications
- BA/BS from accredited college/university with minimum 5 years experience OR AA/AS with minimum 7 years experience OR 9 years related technical experience (in lieu of degree)
- Requires one of the following certifications: CCNA Security, CySA , GICSP, GSEC, Security CE, or SSCP
- Windows or Apple Certified Technician
- Advanced knowledge of current Microsoft desktop and server operating systems
- Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications
- Advanced knowledge of computer and server hardware
- Familiarity with network troubleshooting
- Experience with Ivanti Management Suite (or equivalent ITSM Platforms), Microsoft SCCM, or Jamf Pro
- Professional customer service skills
- Resourceful and able to take initiative in a dynamic environment
- Secret level security clearance
Why Join Our Team
Benefits
At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Long-term and Short-term Disability Insurance
- Life Insurance
- 401(k) Plan
- Holiday Pay
- Paid Time Off
Negotiable