U.S. Program Manager

As the Program Manager of the U.S. migration, you will oversee the execution of all U.S. brand migrations within the global subscriptions platform program. Reporting to the Program Director in the UK, you will ensure that the unique requirements of U.S. brands are identified, captured and delivered, while aligning with the roadmap and approach of the program.

You will coordinate the delivery of migrations across the U.S. portfolio, working with Marketing Migration Project Leads, Product, Technology, Subscriptions, Brand and Legal to ensure that business and customer needs are met.

We are looking for both program leadership and hands-on delivery. You will be responsible for risk and issue management across the U.S. process, making sure dependencies are tracked, escalated and resolved. You will be the main contact for U.S. partners, ensuring they are informed, engaged in the outcomes being delivered.

By delivering successful migrations across all US brands, you will play a critical role in the success of the global program and help secure the future growth of our subscriptions business.

This is a temporary position hired for the duration of the project, which we expect to last approximately one year.

What You'll Do

You will report to the Customer Digital Director

• Responsibility for the successful migration of U.S. brands to the new subscriptions management platform
• Work with the U.K.-based Program Director to align US migrations with the global plans and governance
• Partner with the Marketing Migration Project Leads to ensure US-specific promotional codes, marketing activity and campaign history are translated into the new system
• Coordinate across teams, ensuring requirements are delivered
• Be central point of escalation for issues within the US process
• Produce and own detailed delivery plans for U.S. migrations, ensuring regular delivery of value and insights through Agile practices.
• Work with internal engineering teams, internal data teams, third-party vendors and other partners to ensure solutions meet the agreed requirements.
• Provide regular updates to senior partners, ensuring progress, risks and decisions are communicated.
• Ensure the successful embedding of migrated brands into BAU operations, with minimal customer disruption.
• Deliverables:
• Detailed migration plans for all U.S. brands
• Complete U.S. brand migrations to the new platform,
• Full compliance with regulatory requirements across US customer journeys.
• Documented risk, issue and dependencies management
• Smooth transition of operational activities into BAU post-migration
  

Experience That Will Put You Ahead Of The Curve

• 8 years of experience in program management within digital IT or subscription-based environments
• Experience delivering complex projects involving multiple partners
• Expertise in Agile delivery methodologies
• Experience working with technical teams, translating complex requirements into clear actions.
• The ability to interpret data and inform decision-making
• Experience in system implementations or platform migrations
• Excellent partner management
• Experienced in Agile delivery
• Experience delivering Digital or IT projects
• Experience operating as a contractor, providing programs within short-term contracts
• Establish oneself within a business, understand the landscape and make decisions
• Work across time zones with occasional early or late meetings
  
  

What's In It For You

The expected range for this role is $135,000 - $170,000

This is a Hybrid role from our New York Office, working occasionally from the office

• Plus more great perks, which include;
• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programs
• Opportunity to purchase shares in Future, with our Share Incentive Plan
  
  

Internal job family level Professional 3

Who Are We...

We're Future, the global leader in specialist media. With over 3,000 employees working across 200 media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities - and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!