What are the responsibilities and job description for the Operations Manager position at Beyond Bedtime (formerly Pajama Program)?
Reporting to the Chief Operating Officer (COO), the Operations Manager is responsible for inventory oversight, daily fulfillment of pajamas, books, and sleep health education materials, and ensuring accurate and consistent inventory data. This is a critical role in relations to the Program Team, representing distribution logistics and supporting organizational goals across departments. The Operations Manager will also have responsibility for facilities management, volunteer oversight, and limited direct program support.
Essential Functions & Responsibilities
Inventory Management (65%)
Essential Functions & Responsibilities
Inventory Management (65%)
- Fulfillment & Warehouse Coordination
- Manage the day-to-day fulfillment requests of books, pajamas, and sleep health materials from Chapter Presidents, Partners and Program & Development staff, including communicating with these stakeholders to best meet their needs.
- Work closely with the distribution center and primary pajama vendor to maintain appropriate inventory levels.
- Manage the sourcing, procurement, and shipment of items to the distribution center. This inventory will be from ongoing strategic partnerships, new donors, and vendors.
- Data Management
- Maintain reports on in-kind donations and distributions of books, pajamas, and sleep materials in Salesforce.
- Collaborate with the Data & Analytics Manager to develop new reports and dashboards to assist the team’s efforts in using data to inform fundraising, program, and organizational strategic goals regarding distribution.
- Support the COO to ensure data accuracy and consistency across program material needs and inventory availability through all reporting systems.
- Assist COO with inventory needs related to the annual audit process.
- Specialized Inventory Projects
- Manage large donations of pajamas or books to Program Partners, working with Program or senior leadership to meet organization wide distribution goals.
- Lead the Scholastic Pajama Drive in collaboration with the Data & Analytics Manager, ensuring pajamas are matched to appropriate Program Partners and coordinating subsequent book distribution with the warehouse team.
- Collaborate with Chapter Presidents, Carter’s, and other drive organizers to match pajama donations with Program Partners nationwide during the End-of-Year Campaign and other future drives or initiatives.
- Engage Chapter Presidents and other volunteer groups in organizing drives and matching their donations with appropriate Program Partners.
- Assist the COO in developing marketing materials to empower volunteers to launch local drives and increase donations, as well as create content for meetings, volunteer newsletters, and other volunteer-based communications.
- Facilitate semi-regular meetings with Chapter Presidents or other volunteer groups to foster engagement and support with resources.
- Manage the weekly operation of the New York City Center including scheduling maintenance and cleaning, stocking supplies for the NYC Center, and coordinating deliveries.
- Support organization-wide facilities coordination across the three centers and main office.
- Offers flexible support across functions to meet evolving organizational needs.
- Project management of various operations initiatives.
- Bachelor’s degree (or equivalent experience) and 4 years related professional work experience, preferably in a field of operations, data, logistics, distribution, etc.
- Able to develop and provide appropriate solutions to business problems, including ability to streamline/automate business processes
- Knowledge of data analytics and reporting, mathematical inclination
- Experience with Salesforce or similar CRM/inventory tools preferred
- Detail-oriented, well-organized, able to manage multiple tasks
- Analytical mind and problem-solving aptitude
- Strong vendor management relationship skills
- Excellent communication skills
- A commitment to and enthusiasm for Beyond Bedtime’s mission
- Salary range: $70,000 – $75,000
- Generous time off: floating holidays, vacation, sick, summer Fridays, and other soft closes
- Hybrid work accommodations: expectation to be in NYC office or on-site donor meetings 1–2 times per week
- Medical insurance, 403(b) plan, parental leave, and additional benefits
Salary : $70,000 - $75,000