Account Manager

General Position Scope:

Responsible for both tactical and strategic functions of account management. Serves as the primary customer contact, and is responsible for accurate order entry, quoting, specification review, issue resolution, and cross‑functional coordination with manufacturing, graphics/print, planning, and shipping to ensure on‑time, on‑spec delivery.

Position will include competitive salary, bonus opportunities, full benefits package, and 401k.

Job Responsibilities:

• Manage the entire order lifecycle of assigned accounts and ensure excellent customer service throughout process.
• Demonstrate strong communication skills and industry knowledge by providing expert advice regarding products and services to customers to grow accounts.
• Enter and validate order details including bag dimensions, gauge/mil, resin type, clarity/opacity, additives, seal type, perforation, roll configuration, core size, pack count, and labeling requirements.
• Prepare quotes and assist customers with product selection (stock vs custom, performance features, lead times, and minimum order quantities).
• Coordinate printed bag requirements including repeat length, registration marks, color count, approvals, and revision control with graphics/print teams.
• Demonstrate strong professionalism skills when handling customer concerns such as opening performance, perforation issues, seal integrity, print defects, roll quality, damage, or shortages.
• Initiate investigations with quality and production teams and coordinate credits, returns, or replacements.
• Collaborate with planning, scheduling, production, and shipping to manage inventory, priorities and communicate estimated delivery dates or changes.
• Maintain accurate customer records, pricing, shipping details, and change logs in ERP systems.
• Complete accurate data analysis on assigned customer accounts and provides information to the Sales team.
• Demonstrate strong project management skills on assigned Account Management, ERP, or internal tasks to ensure efficiency and completeness.
• Ensure compliance with internal procedures for order processing, credits, and complaint documentation.
• Implement Continuous Improvement Projects for better sourcing, procurement, on-time delivery and profitability.
• Exhibit positivity and flexibility when assigned new projects or tasks.
• Maintain regular and reliable attendance.
  
  
  

Job Requirements:

• Demonstrated strong communication skills.
• Proven experience in Account Management or strategic Customer Service.
• Established proficiency in Great Plains software, CyFrame ERP system, and Microsoft Office Suite.
• Demonstrated problem solving skills and continuous improvement attitude.
• Demonstrated conflict management and resolution skills.
• Ability to prioritize tasks based on urgency, importance, and lead time.
• Ability to work independently and follow internal processes / procedures.
  
  
  

Education and Experience Requirements:

• Associate’s degree or Bachelor’s degree in business or related field, preferred.
• A minimum of 7 years’ experience in Account Management or strategic Customer Service, required.
• Demonstrated experience in an ERP, required. Experience with Great Plains and/or CyFrame software is preferred.
  
  
  

Physical Requirements:

• Must be able to stand and walk for brief periods of time.
• Must be able to sit for extended periods of time.
• Must be able to communicate both verbally and written.