What are the responsibilities and job description for the Head of Client Growth & Agency Operations position at Future Digital?
Location: Remote
Type: Part-Time or Full-Time
About Future
Future Digital is a growth marketing partner for venture-backed consumer health, women's health, and parenting brands. We partner with visionary founders and marketing leaders to build trust at scale - designing growth systems that drive acquisition, retention, and revenue.
We're entering our next chapter: building a senior team that shapes how a modern agency operates in an AI-first environment.
The Role
We're hiring our Head of Client Growth & Agency Operations — a senior growth operator who can own client outcomes from day one while partnering with the Founder to build the systems, playbooks, and team that will define Future's next phase.
This is an opportunity for someone who wants to step into ownership—not just of channels, but of strategy, people, and the future direction of an agency.
What You'll Do
Lead Growth Strategy & Execution
- Own and manage growth campaigns (paid social, search, lifecycle/CRM, and content-led growth)
- Develop acquisition and retention strategies tied to business KPIs (CAC, LTV, payback, and ROAS)
- Build testing roadmaps and manage data-driven optimization
- Continuously assess, pilot, and operationalize emerging AI marketing tools across creative, media buying, lifecycle, and analytics—turning experiments into client wins and internal playbooks
Client Ownership & Growth Partnering
- Serve as day-to-day client lead: diagnosing growth challenges, presenting strategies, and aligning on execution
- Translate performance data into actionable insights and business recommendations
- Build trusted, long-term relationships with founders and marketing leaders
Agency Operations & Team Building
- Collaborate with the Founder to establish scalable processes, playbooks, and systems
- Mentor and manage junior team members; play an active role in recruiting and building the team
- Design and own internal operations — capacity planning, project management systems, client onboarding, reporting cadences
Who You Are
- Experienced: 5 years in growth marketing, ideally in DTC, health/wellness, or consumer brands. Agency or startup experience a plus.
- Operationally minded: You've built or significantly improved systems — onboarding, reporting, capacity planning, QBRs — not just executed within them.
- Hands-On Operator: You set the strategy and roll up your sleeves to execute.
- Analytical & Creative: Comfortable with performance data, equally strong in crafting creative hypotheses and messaging.
- AI-Fluent & Curious: You actively test new AI tools, have a point of view on where they accelerate growth (and where they don't), and bring that learning back to the team.
- Leader & Builder: Natural ability to inspire and guide others, with a clear appetite to step into management.
- Entrepreneurial: Resourceful and comfortable building systems in fast-moving environments.
How to Apply
Send a note to support@scalewithfuture.com with:
- A short paragraph on why this role, not just any growth role
- LinkedIn profile
- One client growth program you're proud of, and what made it work
- One operational system you've built or significantly improved