What are the responsibilities and job description for the Mailbox Operations Specialist position at FUSTIS LLC?
Job Role: Mailbox Operations Specialist
Location: 100% onsite Dallas or Atlanta, GA (Need locals only)
Eligibility: USC only
Pay Rate: $55-60/hr. on 1099 or $50/hr. on W2
This isn't a technical job.
Job Description:
The Mailbox Operations Specialist will manage high-volume mailbox operations for Incumbent Local Exchange Carrier (ILEC) meet-points and XML gateway requests across 21 states.
The Mailbox Operations Specialist will serve as a key liaison for customers requesting circuit information and technical connectivity, ensuring smooth and timely service delivery.
Key Responsibilities
The Mailbox Operations Specialist will:
· Manage the ILEC Meet-Point Mailbox, processing approximately 400 requests per month for circuit information between Common Language Location Identification (CLLI) codes,
· Respond to customer requests for meet-point information, perform redesigns, and help establish new meet-points,
· Operate the Extensible Markup Language (XML) mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity,
· Create Competitive Local Exchange Carrier (CLEC) test and Production APPL IDs to facilitate customer order submissions, and
· Coordinate and facilitate calls among AT&T’s test managers, IT, and customers for platform testing, troubleshooting, and migrations.
Required Skills
General Abilities
· Bachelor’s degree (strongly preferred) or five to eight (5 to 8) years of experience in a related field or an equivalent combination of education and experience
· Experience in telecom operations, customer service, and/or technical support roles
· Strong organizational and multitasking abilities
General Technical Skills
· Understanding of circuit provisioning, CLLI codes, and mailbox operations
Salary : $50 - $1,099