Mailbox Operations Specialist

Job Role: Mailbox Operations Specialist

Location: 100% onsite Dallas or Atlanta, GA (Need locals only)

Eligibility: USC only

Pay Rate: $55-60/hr. on 1099 or $50/hr. on W2

This isn't a technical job.

Job Description:

The Mailbox Operations Specialist will manage high-volume mailbox operations for Incumbent Local Exchange Carrier (ILEC) meet-points and XML gateway requests across 21 states.

The Mailbox Operations Specialist will serve as a key liaison for customers requesting circuit information and technical connectivity, ensuring smooth and timely service delivery.

Key Responsibilities

The Mailbox Operations Specialist will:

· Manage the ILEC Meet-Point Mailbox, processing approximately 400 requests per month for circuit information between Common Language Location Identification (CLLI) codes,

· Respond to customer requests for meet-point information, perform redesigns, and help establish new meet-points,

· Operate the Extensible Markup Language (XML) mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity,

· Create Competitive Local Exchange Carrier (CLEC) test and Production APPL IDs to facilitate customer order submissions, and

· Coordinate and facilitate calls among AT&T’s test managers, IT, and customers for platform testing, troubleshooting, and migrations.

Required Skills

General Abilities

· Bachelor’s degree (strongly preferred) or five to eight (5 to 8) years of experience in a related field or an equivalent combination of education and experience

· Experience in telecom operations, customer service, and/or technical support roles

· Strong organizational and multitasking abilities

General Technical Skills

· Understanding of circuit provisioning, CLLI codes, and mailbox operations