What are the responsibilities and job description for the Client Services Coordinator position at Fusion HCR?
Fusion HCR is Hiring!
Client Services Coordinator
Birmingham, AL
Direct Hire
Position Summary
We are seeking a Client Services Coordinator to serve as a key point of contact for clients and internal team members. This role is responsible for ensuring an exceptional client experience through effective communication, service coordination, and proactive follow-up. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities
Must be authorized to work in the U.S. without current or future visa sponsorship.
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Client Services Coordinator
Birmingham, AL
Direct Hire
Position Summary
We are seeking a Client Services Coordinator to serve as a key point of contact for clients and internal team members. This role is responsible for ensuring an exceptional client experience through effective communication, service coordination, and proactive follow-up. The ideal candidate is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities
- Serve as the first point of contact for client inquiries, providing professional and responsive support via phone, email, and other communication channels.
- Coordinate service requests and maintain accurate documentation of all client interactions and activities.
- Monitor service queues and open requests to ensure timely follow-up, progress, and resolution.
- Communicate regularly with clients regarding status updates, scheduling, and service expectations.
- Gather information from clients to identify needs and assist with issue resolution and service delivery.
- Support internal team members with administrative, project, and client-related tasks.
- Review outstanding requests throughout the day and follow up with both clients and team members to ensure commitments are met.
- Participate in client visits as needed to strengthen relationships and enhance the overall service experience.
- Assist with project coordination, information gathering, and preparation of equipment or materials for delivery and implementation.
- Maintain accurate records of time, activities, and expenses as required.
- Complete assigned training and professional development activities to expand skills and knowledge.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Highly organized with strong attention to detail and follow-through.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Ability to work independently while collaborating effectively with a team.
- Professional phone etiquette and active listening skills.
- Comfortable interacting with business professionals and addressing client concerns.
- Proficient computer skills and familiarity with common business applications.
- Self-motivated with a commitment to delivering high-quality service.
- Experience in a customer service, client support, service coordination, or administrative role.
- Experience tracking and managing service requests or work orders.
- Exposure to project coordination, scheduling, or client account support.
- Industry certifications or ongoing professional development are a plus.
- Consistently delivers an outstanding client experience.
- Maintains accurate and timely communication with clients and team members.
- Ensures service requests are properly tracked, monitored, and resolved.
- Demonstrates professionalism, accountability, and a strong commitment to customer satisfaction.
Must be authorized to work in the U.S. without current or future visa sponsorship.
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