Guest Services Greeter

Job purpose

As the first point of contact for our customers, the Greeter plays a vital role in creating an exceptional first impression. This position is responsible for warmly welcoming every guest, engaging them in friendly conversation, and ensuring they begin their shopping experience feeling valued and excited to explore our showroom.

The ideal candidate is energetic, personable, polished, and thrives in a customer-focused environment. This individual must be comfortable standing for extended periods, enjoy interacting with people from all backgrounds, and possess excellent communication skills.

Essential Functions and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome every customer with a warm, genuine, and enthusiastic greeting upon arrival.
• Create a memorable first impression by providing outstanding hospitality and customer service.
• Quickly and accurately register customer information using the company's guest management system.
• Engage customers in friendly conversation while efficiently collecting information.
• Direct guests to the appropriate Design Consultant or department based on their shopping needs.
• Answer basic questions about the store, services, and amenities.
• Support the Guest Services team in delivering an exceptional customer experience.
• Maintain a professional, polished appearance and positive attitude throughout each shift.
• Represent the company's commitment to hospitality and world-class service.

Competencies

1. Communication
2. Accountability
3. Customer focus

Required Education and Experience

• Outstanding interpersonal and customer service skills.
• Naturally energetic, outgoing, and confident when engaging with the public.
• Excellent verbal communication and conversation skills.
• Professional appearance and demeanor.
• Ability to stand and walk for extended periods throughout the shift.
• Fast and accurate typing skills to efficiently enter customer information.
• Strong attention to detail and organizational skills.
• Comfortable using computers and customer registration software.

Preferred Education and Experience

• Furniture retail or interior design knowledge

Working conditions

This is an on site position inside our retail space.

Physical requirements

While performing the duties of this job, the employee is regularly required to stand for long periods, ability to be mobile and move about the retail space. This position requires communicating with the public in person.