What are the responsibilities and job description for the Returns Processing Associate position at FURNITURELAND SOUTH INC?
Job purpose
The Returns / Check-in Associate inspects all items returned by carriers, determines disposition and routes product to the appropriate area for proper resolution. Communicates the disposition of all customer-related pieces, as well as finalizes product for use in FLS showrooms.
Essential Functions and responsibilities
1. Unlock entry and dock doors in check in area when opening and close and lock them when closing.
2. Review FLS Systems, NetSuite and the Check-In application for the delivery trip assigned; reviews delivery bills of lading for accuracy and ensures photos have been sent with BOL notes.
3 Inspect furniture thoroughly, mark all areas of damage or defect, provide detailed description of the issue in their inspection report and administer proper disposition.
4. Ensure driver has accurate documentation (i.e., state, sales #, bar-code #, quantity, mfg., style #, and problem) of item being returned along with the name of the Account Manager involved. Ensure that all pickups, exchanges, work orders and returns are properly set up.
5. Record and file claims on damaged and defective items, ensuring that photographs are taken and filed in CS Photos. Process claims for Manufacturers and Carrier chargebacks in FAS system. Create task for Account Manager when needed.
6. Determine correct location or disposition for furniture based on issues surrounding return by consulting with the Account Manager, RMF, INV and the shop.
7. Assist in wrapping, unwrapping and moving furniture as needed. Reconcile bays once product is moved.
8. Finalize closing trip in FLS Systems; print carrier report, service tags, and auto-process documents; tag furniture correctly after paperwork has been processed.
9. Gather necessary carts, tables or other tools needed to move products through check in area.
10. Ability to operate weight scales and weigh furniture returned from deliveries.
11. Other duties assigned by supervisor and / or manager.
12. Be open to suggest any ideas for improvement.
13. Arrive punctually and consistently for work for normally scheduled hours.
14. Perform various related duties as required.
15. Contribute to team effort by accomplishing related results as needed.
16. Ability to move product averaging 25 lbs. may be required. Including but not limited to lifting of product.
17. The job duties are not limited to the items as described above, duties can be added or
changed at any given time.
Working conditions
This job is an onsite position that operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.
Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Qualifications:Required Education and Experience
High School Diploma or equivalent with two or more years of related experience.
Preferred Education and Experience
- College degree preferred
- 3 years’ experience working in Inventory, Inspections, or related field.