Marketing Account Manager

The Marketing Account Manager is a strategic leader, client advisor, and operational manager responsible for driving integrated marketing programs from strategy through execution. This role serves as the primary day-to-day leader across assigned B2B healthcare accounts, ensuring client work is delivered on time and at the highest quality standards, and internal teams are aligned around priorities and outcomes.

This individual thrives at the intersection of project management, client service, and team leadership. They are a proactive problem solver who can anticipate challenges before they arise, connect insights across multiple marketing disciplines, and ensure every deliverable is client-ready without requiring excessive oversight.

The ideal candidate understands how public relations, content marketing, digital marketing, social media, creative services, thought leadership, events, and demand generation work together in the evolving AI landscape. They can confidently lead clients, guide teams, manage workflows, and elevate the performance of those around them.

• Build, maintain, and grow trusted relationships with clients through proactive communication and strategic guidance.
• Lead client meetings, including agenda development, meeting facilitation, follow-up recaps, and action planning.
• Understand client business objectives, market dynamics, competitive landscape, and key challenges.
• Anticipate client needs and identify opportunities to expand impact and value.

• Drive day-to-day account operations by coordinating internal teams, monitoring project progress, removing roadblocks, and ensuring deliverables move efficiently through the agency workflow from kickoff to completion.
• Own project timelines, workflows, deliverables, dependencies, and team accountability through the agency’s project management system.
• Track, maintain, and organize client documents, assets, and deliverables. 
• Facilitate collaboration across multiple contributors and departments.
• Identify roadblocks early and proactively implement solutions.
• Manage priorities across multiple accounts while balancing team capacity and client expectations.
• Create and maintain meeting notes, reports, and process documentation.
• Coordinate internal and external resources to support client work.

• Monitor account health, project profitability, resource utilization, and scope management.
• Support the preparation of client reports, campaign summaries, insights, and recommendations.
• Identify opportunities for account growth and additional services.
• Support leadership with forecasting, planning, and operational improvements.
  

A successful Account Manager will:

• Build trusted relationships with clients and internal teams.
• Keep projects moving with minimal leadership intervention.
• Anticipate challenges before they become problems.
• Maintain exceptional organization across multiple accounts and initiatives.
  

• BA or BS in Marketing, Communications,  PR/Media Relations, Journalism, or related field or equivalent work experience
• 7–10 years of experience with 2 years working in an agency environment required.
• Proven experience leading client relationships and cross-functional teams.
• Strong project management and workflow management experience.
• Experience in B2B, healthcare, healthcare technology, SaaS, technology, or professional services preferred.
  

• Strategic thinker with strong business acumen.
• Exceptional project management and organizational skills.
• Strong written, verbal, and presentation skills.
• Ability to prioritize and manage multiple accounts simultaneously.
• Strong attention to detail and commitment to quality.
• Comfortable making decisions and taking ownership. 
  

• Interest in working on healthcare/B2B brands 
• Demonstrated poise and professionalism
• Desire to learn and grow and ask questions
• Self-starter and team player 
• Sees solutions in problems
• Thrives in fast-paced, entrepreneurial environment
• Passion for strategy, culture, trends, impacting behavior, and inspiring others
  

• Be like Dolly: Inclusive / Kind and genuine / Humble and hard working / Problem solvers /Active contributors to the greater good
• Be Curious: Invested in understanding the “why” / Firm believers that asking questions is a sign of strength / Lifelong learners / Challengers of ideas that don’t make sense
• Be Present: When we’re here, we’re here / Hold space for what’s important / Respect each other’s time
• Be Your Whole Self: Embrace the diversity of our lived experiences / Make meaningful connections at the intersection of vulnerability and transparency / Encourage each other in work and life

• Doing Good Work That’s Meaningful

• Progress over perfection. 
• Details matter. Difference makers go the extra step.
• Let excellence, not expectations, be our guide.
• Dream big, keep your feet on the ground, and focus on the possible.
• Honesty is the best policy. Speak your truth without malice.
• Delegation is not abdication. Stay engaged and hold each other accountable.
• Simple is always better, and almost never easy. 
• If we create value, the money will come. 

Position details: Contract to hire

Location: Remote (occasional travel for team meetings, conferences, client/industry events)