What are the responsibilities and job description for the Service Advisor position at Fun Town RV, LP?
Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100 point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!
Overview:
The Service Advisor acts as the primary point of contact for customers in the service department, ensuring a seamless and positive experience throughout the repair and maintenance process. This role involves coordinating between customers and service technicians, accurately documenting service requests, and providing clear communication about timelines, costs, and service recommendations. The Service Advisor is essential to delivering exceptional customer service and contributing to the overall success of the dealership’s service operations.
Key Responsibilities:
Customer Interaction:
Greet customers promptly and professionally, ensuring a welcoming experience.
Listen to customer concerns, document service requests, and provide expert advice on necessary repairs and maintenance.
Maintain clear and consistent communication with customers regarding the status of their vehicles, estimated completion times, and costs.
Service Coordination:
Create and manage repair orders, ensuring all customer concerns and technician notes are accurately recorded.
Work closely with service technicians to ensure repairs are completed efficiently and meet quality standards.
Coordinate warranty work and liaise with manufacturers for authorization as needed.
Sales and Upselling:
Provide customers with detailed estimates for recommended services and repairs.
Educate customers on the benefits of additional services, maintenance plans, or upgrades.
Promote service specials and dealership programs to enhance customer value.
Customer Satisfaction:
Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
Follow up with customers post-service to ensure their needs were met and gather feedback for continuous improvement.
Administrative Duties:
Maintain accurate records of customer interactions, repair orders, and service history.
Process payments and ensure proper documentation for completed jobs.
Monitor service schedules to ensure efficient workflow and timely completion of jobs.
Qualifications:
High school diploma or equivalent (required); post-secondary education or technical training (preferred).
1-2 years of experience in a service advisor or customer-facing role, preferably in the RV, automotive, or related industry.
Familiarity with RV systems, parts, and maintenance is a plus.
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in using service management software and basic computer applications.
Customer-focused mindset with problem-solving abilities.
Physical requirements:
Prolonged periods of sitting at a desk and working on a computer or phone.
Frequent walking within the service department and lot to communicate with technicians and inspect units.
Occasional standing for extended periods while assisting customers or reviewing units.
Must be able to lift up to 15 pounds occasionally (e.g., files, small parts, office supplies).
Ability to work in an environment with moderate noise and exposure to outdoor conditions while moving between customer service areas and the service lot.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Christmas Savings Plan
401(k) with company match.
Paid time off and holidays.
Join Our Growing Team!
At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!
Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.