Confidential: Parts Manager

A successful, high volume dealership is seeking an experienced Parts Manager with a background in the RV or automotive industry. This leadership role is responsible for overseeing all aspects of the parts department, including inventory management, vendor relations, staff development, and customer service. The ideal candidate is highly organized, detail-oriented, and skilled at balancing cost control with exceptional internal and external customer support.

Key Responsibilities

Parts Department Operations

• Oversee daily operations of the parts department, including ordering, stocking, and distribution of parts.

• Maintain accurate and organized inventory records to ensure parts availability for both service and retail customers.

• Partner closely with service technicians and advisors to support timely repairs and maintenance.

Inventory Management

• Monitor inventory levels and adjust stock to avoid shortages or overstock.

• Manage ordering from vendors, ensuring timely deliveries and minimal downtime for the service department.

• Conduct regular inventory audits and implement controls to minimize shrink and optimize storage.

Vendor & Supplier Relations

• Build and maintain strong relationships with suppliers and manufacturers.

• Negotiate pricing and terms to support profitability and competitiveness.

• Resolve issues related to delayed, incorrect, or defective shipments and stay current on new products and promotions.

Team Leadership & Development

• Lead, train, and manage parts department staff, including counter personnel and inventory specialists.

• Conduct regular performance reviews and provide ongoing coaching and development.

• Set clear goals and KPIs for the department and monitor team performance.

Customer Service & Sales

• Provide professional, responsive service to both internal (technicians, service) and external (retail) customers.

• Assist customers in identifying correct parts and suitable alternatives.

• Implement strategies to grow parts sales, including upselling accessories, add-ons, and upgrades.
  

Financial Management

• Prepare and manage the parts department budget with a focus on profitability and cost control.

• Monitor sales performance, pricing, and gross profit margins to ensure financial targets are met.

• Analyze sales trends and customer demand to identify growth opportunities and optimize stock.

Reporting & Compliance

• Maintain accurate records of parts sales, returns, and warranty claims in line with company and manufacturer guidelines.

• Generate reports on inventory turnover, sales, and profitability for leadership review.

• Ensure compliance with safety and environmental regulations related to parts storage, handling, and disposal.

Continuous Improvement

• Stay current on industry trends, new products, and best practices in parts management.

• Identify and implement process improvements to enhance efficiency and customer experience.

Qualifications

• Previous experience as a Parts Manager or in a similar role in the RV, automotive, or related dealership environment.

• Strong knowledge of parts, accessories, and related systems, with the ability to identify and source components.

• Excellent organizational and inventory management skills.

• Proven leadership ability with experience managing and developing a team.

• Strong communication and customer service skills with the ability to handle inquiries and resolve issues effectively.

• Proficiency with parts management/inventory software and Microsoft Office Suite.

• Experience managing vendor relationships and negotiating favorable terms.

• Solid financial acumen, including budgeting, sales forecasting, and profit analysis.

Education

• High school diploma or equivalent required; additional technical certifications or a degree in business, automotive/RV technology, or related field preferred.
  

Benefits

• Competitive salary and performance-based bonuses

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Opportunities for ongoing training and career advancement

Why Apply?

This is a confidential opportunity to step into a key leadership role within a growing, performance-driven organization. If you’re looking for a role with strong support, clear impact, and long-term growth potential, this could be an excellent next step in your career.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, or disability status. Candidates must be authorized to work in the U.S. Pre-employment background checks, driving record reviews, and drug screening may be required.