Wire Transfer Coordinator I

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA. The hours are rotating shifts between the hours of 7:45 a.m. and 6:15 p.m. Monday - Friday.

Performs all operational support duties of the Domestic Wire Transfer Department utilizing the PayPlus system while ensuring regulatory compliance and risk management policies and procedures are upheld. Processes all incoming and outgoing wires for Fulton Financial Corporation. Provides customer service and technical support via telephone calls, emails, and secure messages to customers and internal personnel, while ensuring regulatory compliance policies and procedures are upheld. Responsible for a variety of routine daily tasks and participates in special department projects.

Responsible for processing of all incoming and outgoing domestic wire transfers by following all departmental procedures and the Electronic Banking Policy. Monitoring the Pay Plus automatic wire system and reviewing the exception queues. Analyze exceptions closely to determine appropriate processing using department guidelines. Using password authentication for wire release. Confirming funds availability, releasing wires only after all risk procedures have been followed. Handling dual entry process of submitting the wire request by either creating the wire request or verifying the original input for accuracy.
• Supports internal and external customers by providing technical support to branch and department wire system. Provide technical support to external customers using the corporate system. Monitor case workflow system and respond to inquiries needing research within departmental guidelines. Monitoring department email and responding in a professional and timely fashion. Monitors receipt of all branch wire request forms and corresponds with branch as necessary. Review for completion and maintain on G drive per wire department procedures.
• Monitors the wire system's Office of Foreign Assets Control queue and analyzes data to determine potential matches. Escalates possible violations to Bank Secrecy Act. Works with customers to provide additional information required to determine validity of transaction.
• Responsible for Start of Day and End of Day procedures for the wire system including starting or stopping various programs and connections. Balancing the Federal Reserve totals and Signature posting files. Verifying previous day's files were transferred to Payments Archive and Research Center. Alternate start times based on department business needs for start of day and end of day processing.

High School Diploma or equivalent. Specialty: Does not apply at this level of education. (Required)

1 or more years clerical or banking experience. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $16.75 - $21.83.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.