PM Operations Coordinator

Now hiring: Operations Coordinators' (Performance Coachs') in Laurel, MD - Apply now!

Job Title: Operations Coordinator (Performance Coach)

Pay Rate: $24- $25/hr.

Shifts available: 1st, (4:00 AM - 4:00 PM) , 2nd (4:00PM - 4:00 AM) applicants must be available to work 12 hour shifts.

Benefits: Medical, Dental, AD&D, Vacation, Flex, Holiday, Telemedicine, Bereavement, Anniversary Date, and Paid Sick Leave (PSL)

Main Purpose of the Job: The Operations Coordinator plays a critical role in driving productivity, quality, safety, and engagement within a manufacturing environment. This position partners closely with frontline employees, team leads, and supervisors to improve performance, reinforce standard work, and promote a positive, accountable culture on the production floor.

This is a hands-on, floor-based role focused on supervising daily operations, coaching employee performance, and ensuring production goals are achieved while maintaining safety and quality standards.

Key Responsibilities:

Production & Team Supervision

• Supervise hourly employees to ensure productivity, quality, safety, attendance, and work habits meet expectations.
• Monitor daily production activities and ensure adherence to production schedules.
• Reinforce performance expectations and standard operating procedures.
• Observe work behaviors and provide real-time coaching and constructive feedback.
• Address performance concerns and support employees in overcoming performance barriers.

Leadership & Employee Development

• Partner with team leads and management to drive employee performance and accountability.
• Model effective leadership and coaching techniques.
• Support performance improvement plans and follow-up actions.
• Assist with onboarding and development of new employees.
• Foster a positive, inclusive, and respectful work environment.

Safety & Quality

• Reinforce safe work behaviors and compliance with safety procedures.
• Promote accountability for quality standards and defect reduction.
• Encourage reporting of issues, near misses, and improvement opportunities.
• Ensure employees follow GMP, food safety, and sanitation requirements.

Operations Support

• Monitor production metrics and support efforts to achieve operational goals.
• Identify opportunities to improve processes, reduce waste, and increase efficiency.
• Support continuous improvement initiatives and operational excellence programs.
• Maintain a visible presence on the production floor to ensure smooth operations and employee engagement.

Qualifications Required

• High School Diploma or GED.
• 2 years of experience in a manufacturing, warehouse, or industrial environment.
• Previous supervisory, lead, or team leadership experience.
• Strong communication and interpersonal skills.
• Ability to work on the production floor for extended periods.

Preferred

• Experience in performance improvement, operations support, workforce coaching, or supervisory roles.
• Familiarity with manufacturing KPIs and production metrics.
• Lean Manufacturing or Continuous Improvement experience.
• Bilingual (based on workforce needs).

Skills & Competencies

• Leadership and employee development.
• Performance management and coaching.
• Influence and team building.
• Problem-solving and observation skills.
• Data-driven decision making.
• Adaptability in a fast-paced environment.
• Professional discretion and confidentiality. #IND-H