What are the responsibilities and job description for the Tour Guide position at Full Sail University and Careers?
If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
The Admissions Tour Guide conducts comprehensive tours of our educational facilities and acts as University ambassador for prospective students and guests interested in Full Sail University.
Essential Duties and Responsibilities:
- Directly interact and engage with potential students and visiting guests by providing world-class customer service
- Conduct comprehensive tours of Full Sail University’s educational facilities
- Present Keynote slides and videos in front of large audiences
- Perform general hosting duties for all touring events and locations
- Provide driving and touring assistance when needed
- Inventory, maintain, and re-stock items for various locations and vehicles
- Assist with clerical and business operations on various Full Sail Tour Awareness campaigns, including, but not limited to: Data Collection, Basic Reporting, Email Campaigns, and Survey Analysis
- Mentor and assist in the training of Student Tour Guides for Daily Tours
- Provide Admissions and/or interdepartmental support when necessary
- Remain up to date on relevant information related to Full Sail University, the entertainment media industry, post-secondary education, and ACCSC
Other Responsibilities:
- Adhere to the policies and procedures of Full Sail University
- Maintain strict confidentiality of company and personnel information
- Demonstrate a strong commitment to the mission and values of the organization
- Adhere to company attendance standards
- Perform other duties as assigned
Competencies:
- Quick-learner with ability to relay updated information accurately and consistently
- Exceptional customer service and communication skills
- Strong “stage presence” with the ability to captivate diverse audiences while articulating University-specific information
- Strong organizational, analytical, and interpersonal skills
- Ability to multi-task and work independently
- Ability to interact with staff at all levels in a fast-paced environment
Education and/or Experience:
- Associate’s degree required
- 1-3 years of customer service experience required
Certificates, Licenses, Registrations:
- Must possess a valid Florida State Driver’s License and have a clean driving record
Computer/Equipment Skills:
- Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
- Basic understanding of Database Tools and/or CRM programs
Environmental Factors/Physical Demands:
Work is performed in various environments including outdoor weather conditions. While performing the duties of this job, the employee is regularly required to move about campus, communicate with public and co-workers, lift or carry up to 30 pounds, and operate a motor vehicle. Employee must be able to work a flexible schedule including mandatory overtime.
Work is performed in various environments including outdoor weather conditions. While performing the duties of this job, the employee is regularly required to move about campus, communicate with public and co-workers, lift or carry up to 30 pounds, and operate a motor vehicle. Employee must be able to work a flexible schedule including mandatory overtime.
Full Sail is an Equal Opportunity Employer.