Customer Service Representative (Fast Growing, Small Company)

Are you tired of saying "I'm Sorry over and over again" and that "you wish there was more you could do"? Do you want the authority to actually help your customers? Are you still waiting on the ‘growth’ that was promised when you started your current job? Are you ready to like coming into work again?

Last year at Full Circle we more than doubled in size, and we are on pace to do it again. Our competitive advantage is in the customer service we provide. If we mess up, we fix it. We will re-service homes for free, give money back, and even mail edible arrangements to customers when we mess up.

Your job isn't just to get the customer off the phone and get to the next call. Your job is to leave the customer a raving fan of Full Circle. If a customer is upset, we want to go so far above and beyond that they can't help but tell all of their friends how awesome we are.

Day to Day:

We are a small, very fast growing company… good news and bad news, you are going to wear a lot of hats throughout the day. During a typical day you will be:

• Answering the phone 5-15x per day(depending on the season)
• Replying to customer texts, emails, and voicemails
• Checking & correcting production logs
• Letting customers know about issues that technicians noted
• Adding new customers that the sales team sold
• Calling customers that have outstanding invoices
• Checking in with customers after we do reservices
• You will also help create new systems, and keep the train on the tracks

What we do/who we are:

Full Circle Services is a lawn care & pest control company based in Doylestown. Basically, we make grass green & kill weeds, bugs, and rodents. We have pink trucks and service Bucks and most of Montgomery. Our company culture is built on the core values of efficiency, adaptability, and transparency. We believe in hard work, collaboration, and providing unmatched customer service. We’re looking for people who are ready to roll up their sleeves and help us grow, all while maintaining a fun and high-energy work environment.

Who you are:

You hold yourself to high standards and take pride in your work. You’re proactive, focused, and detail-oriented, ensuring that everything you do is done well and on time. You don’t shy away from challenges and are comfortable working in an environment that’s growing and evolving. You are comfortable and confident making outbound calls on the phone, making decisions, and sharing your opinions with the team. Above all, you care about providing exceptional customer service and contributing to the success of the team.

What we offer / compensation

• Competitive compensation based on experience.
• A fun, energetic, and supportive team environment where your contributions are recognized and valued.
• Opportunities for growth and development in a rapidly expanding company.
• Full training to ensure you succeed in your role and feel confident in your work.
• A culture where everyone’s voice is heard and ideas are encouraged.

If this sounds like fun, and you want to join our team, apply today. (No experience needed)

Pay: $19.00 - $22.00 per hour

Expected hours: 40.0 – 45.0 per week

Benefits:

• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person

Salary : $19 - $22