Hospitality Coordinator

Hospitality & Patient Experience Specialist

Location: Chicago, IL (Lakeview)

Job Type: Full-Time (35–40 hours/week)

Schedule:

• Required availability must include Mondays until 7:00pm and Saturdays (Two Saturdays on, one Saturday off rotation)
• We are closed on Sundays.

Hourly: $22

About Us

Fulcrum Aesthetics & Surgery is a premier plastic surgery and medical aesthetics practice located in Chicago’s Lakeview neighborhood. Known for our elevated, patient-centered experience, we blend luxury hospitality with advanced medical innovation. As our team grows, we’re seeking a polished, engaged, and warm professional to join our Hospitality & Patient Experience Team.

About the Role

This role is central to creating the first and lasting impression for our patients. The ideal candidate thrives in a fast-paced, upscale environment and genuinely enjoys supporting people. You’ll be responsible for ensuring every patient feels welcomed, informed, and cared for across all touchpoints including phone, email, text, and in person. We’re seeking someone who takes initiative, stays actively engaged in daily operations, and is willing to support events outside of normal operating hours.

Key Responsibilities

• Deliver an exceptional hospitality experience to every patient
• Support patients through appointment scheduling, check-in/check-out, and follow-up communication
• Manage provider schedules and maintain accuracy in patient records
• Respond promptly to calls, emails, messages, and online inquiries
• Learn and use our platforms
• Assist with daily operations including deliveries, inventory organization, and invoices
• Help maintain a polished, luxury environment throughout the clinic
• Engage in ongoing training, team development, and educational events
• Actively support daily workflow and anticipate needs
• Participate in occasional after-hours team or patient events
• Collaborate across Surgery, Injectables, Wellness, and Aesthetics
• Represent Fulcrum’s brand standards in appearance and demeanor

QualificationsRequired

• 2 years of customer service experience
• Warm, professional communication skills
• Strong multitasking and organizational abilities
• Experience in luxury hospitality or client services

Preferred

• 1 year in a med spa, dermatology, or plastic surgery environment
• Esthetics students currently enrolled in programs are encouraged to apply

Who We’re Looking For

• Someone passionate about helping others and creating memorable experiences
• A proactive team member who contributes to the flow of the day
• A positive, approachable, polished personality
• Someone who enjoys being part of a supportive and growth-oriented team
• A reliable professional who understands the pace of a luxury medical clinic

Join a team that values excellence, education, and genuine patient connection. We are committed to creating a positive, beautiful experience for every patient, and for our team too.

Submit your resume and a brief note sharing why you’d be a great fit for Fulcrum.