What are the responsibilities and job description for the ServiceNow Technical Consultant position at Fujitsu?
Responsibilities
JOB DESCRIPTION
Fujitsu at a Glance
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
California Consumer Privacy Act (CPPA), read here
JOB DESCRIPTION
- Design, configure, and implement solutions within the ServiceNow HRSD module, including Employee Center, Talent Development, COE, Case Management, Knowledge Management, Lifecycle Events, and Integrations with HRMS systems.
- Collaborate with HR stakeholders and business analysts to gather and translate business requirements into technical solutions.
- Develop and implement HR workflows, business rules, UI policies, client scripts, performance analytics dashboards.
- Follow ServiceNow HRSD best practices to ensure data integrity, compliance, and a consistent user experience across all HR touchpoints.
- Monitor and optimize HRSD modules through the implementation of Performance Analytics tailored to HR metrics and KPIs.
- Customize ServiceNow HRSD modules to meet client requirements while adhering to best practices.
- Take part in scrum development activities for complex requirements & project activities
- Provide support for post-implementation activities, enhancements, and issue resolution.
- Create/maintain API & data integration processes between ServiceNow and other services
- Collaborate with ServiceNow Support concerning issues and other technical aspects of the ServiceNow platform
- Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner
- Knowledge in Performance Analytics module is a must – Ideally with HR Module.
- Good leadership skills coupled with exceptional judgment and tact.
- Understanding of the ServiceNow best practices for development & configuration
- Excellent knowledge and experience developing in JavaScript and on the ServiceNow Platform
- Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target requirements
- Strong verbal and written communication skills
- Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
- Working on Agile / Scrum development process.
- Certified ServiceNow Administrator (CSA)
- Certified Application Developer (CAD)
- ServiceNow CIS - HRSD (preferred)
- Bachelor's Degree in Computer Science or equivalent
- Experience within different modules within ServiceNow; i.e… ITSM, HRSD, CMDB, Service Portal Development
- 5 years of hands-on development experience on ServiceNow platform overall
- 2 years of hands-on development & configuration on the ServiceNow Service Portal
- Should have worked on at least 1 end to end implementation of a ServiceNow module
- Looking someone with HRSD and Sec-Ops VR knowledge.
Fujitsu at a Glance
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
California Consumer Privacy Act (CPPA), read here
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